Reference Program Manager

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Job Description

Acumatica is seeking a Reference Program Manager responsible for managing and growing an impactful customer reference program, capturing and managing customer evidence assets, and activating/socializing social sharing opportunities across digital platforms. This role will report to the Vice President of Product Marketing.

Primary Responsibilities

• Identify, engage, develop, and manage a growing list of referenceable customers.
• Manage reference request tracking, fulfillment, and outcomes.
• Promote and advocate the utilization of the reference program to sales, VARs, and marketing to positively impact sales and marketing outcomes.
• Define, track, and report customer reference metrics, goals, and benchmarks.
• Create and maintain in-depth customer profiles and contacts.
• Capture and manage customer evidence asset and database (written quotes, audio quotes, and videos/snippets)
• Manage and promote social sharing opportunities to activate and amplify postings and reposting of content on Acumatica’s advocates own social media platforms and other digital platforms.
• Work collaboratively with sales, product management, customer success, and marketing to develop scalable referral processes.
• Ensure high level of collaboration and transparency with Customer Advocacy Program Manager to identify mutually beneficial opportunities.
  
  

Qualifications

Qualification Requirements:

• 3 years of Reference program manager experience in B2B enterprise software.
• Understanding of how to develop and build relationships with referenceable customers.
• Initiative-taker with a strong sense of ownership
• Excellent people skills, with proven ability to clearly convey ideas and data in written and verbal presentations to a variety of audiences.
• Capable of demonstrating a high level of professionalism, as well as organization, project management, communication, creativity, and problem-solving skills.
• Ability to easily transition from high level strategic thinking to creative and detailed execution.
• Ability and interest to design, build, implement, and use data-driven mechanisms to simplify and speed decision making regarding Customer Reference activities.
• Experience implementing and/or significantly utilizing software to support ongoing customer reference program activities.
  
  

Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

For this role, the salary range is $90,000-$110,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience, and other relevant elements.

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock for full time employees. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work.

US-based Employees

• Gain access to healthcare benefits (Medical- one plan 100% ER paid), dental and vision insurance for you and your dependents);
• Employer paid Short-term/Long-term Disability and Basic life insurance;
• 401(k) plan and company match;
• 15 days of PTO (paid time off);
• 5 sick days;
• 9 paid holidays
• 3 Floating Holidays;
• Paid Parental leave