Client Services Administrator

Who we are looking for: The Client Services Representative plays a key role in growing business with ACV's fleet/lease sellers. This role assists in building a marketplace for vehicles from ACV's largest sellers as well as be the primary contact for small to medium-sized fleet/lease sellers. The Client Services Representative has the ability to not only make sense of data, but to also communicate what it means, as well as balancing professionalism at all times. This role reports directly to the Manager, Commercial Client Services, and performs basic customer service-related tasks under direct supervision.   What you will do: Actively and consistently support all efforts to simplify and enhance the customer experience. Work closely with the Commercial team and other ACV teams in an administrative role supporting day-to-day activities and supporting the efforts of our Commercial clients. Conduct outreach to vendors, partners and clients for needed documentation to process transactions, including but not limited to vendor and client invoices, condition reports, repair estimates, pricing and vehicle titles activities. Assist with organizing, tracking and problem resolution in the completion of pre-auction activities, sales transactions, and client invoicing, etc. Assist with facilitating and processing Bid and Sales transactions Assist with internal data entry, updates, and report generation in support of the Client Service Mangers and our cliental Assist with data entry and updates into our Client applications if/when needed Track and following up with internal supporting partners to ensure accounts flow through processes efficiently and timely Assist the organization in ensure we are meeting or exceeding all SLA and KPI requirements Act as the back up to the Client Services Manager when absent and/or traveling. Perform additional duties as needed   What you will need: High School Diploma, GED, or equivalent required. Bachelor’s degree preferred. 1-2 years’ administrative, customer service, or documentation management experience. Ability to read, write, speak and understand English. Prior experience in a similar role within a service center environment is preferred Proven organizational skills and possess excellent attention to detail skills Demonstrated communication and interpersonal skills Possess a sense of urgency and self-motivation Comfort working on a fast-paced, high-volume setting Proficient in using Microsoft Office Suite and relevant data entry software, Salesforce experience a plus