What are the responsibilities and job description for the IT Support Specialist position at Ad Hoc Team?
Remote Role
Job Summary and Responsibilities
Ad Hoc designs and delivers effective digital services for the government. Our work brings together technologists, policy experts, and government leaders to create new, user-centered solutions.
Requirements
- Our Federal contracts require that you must be a U.S. Citizen to be eligible for employment
- All work must be conducted within the U.S.
- We will be accepting applications until February 10, 2020 at 5:00 PM EST
We are hiring an IT Support Specialist to join the Ad Hoc IT Department. This person will work with programs, teams, and vendors to understand requirements for implementing tools, processes, and policies to meet company goals. The IT Support Specialist will be in a unique position to help drive key decisions around IT Program initiatives.
The successful candidate will be a strong communicator with demonstrated experience working with a variety of stakeholders to design and implement solutions and processes that support corporate technology. They should also have experience developing related documentation and other artifacts for a wide range of audiences and have an interest in leading internal efforts to share lessons-learned and promote continuous improvement.
Required skills & experience
- Demonstrated knowledge of how IT processes that enable employee productivity.
- Strong organizational skills
- Excellent written and verbal communication skills
- Employs a consultative and proactive approach to understanding requirements, designing effective processes, and identifying opportunities for improvement.
- Hands-on experience supporting formal documentation and policies (Acceptable Use Policy, Mobile Device Management) and is effective at translating complex technical terms for a wide variety of audiences.
- Proven experience managing IT initiatives and reporting on progress across multiple teams.