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Service Consultant (Advisor)

Adam & Son Auto Repair
Colorado, CO Full Time
POSTED ON 5/16/2024
Why Work at Adam & Son?

Do you want a job that’s about more than just clocking in and out? Somewhere where you’re part of a bigger mission in the community?

If so, Adam & Son could be a great fit for you! We are a Social Impact business. That means we’re purpose-driven leaders and committed to solving community needs. We assist community members so that their life is not turned upside down by car trouble. How? One example is The Stranded Motorist Fund, a 501(c)(3) nonprofit program that we operate in order to repair or replace vehicles for qualified persons at low to no cost.

How about being part of a TEAM, rather than just a group of coworkers?

Adam & Son was named one of the Best Workplaces in 2022 by the Colorado Springs Gazette. Our team culture is the most important factor in the hiring process - we look for people with the right mentality and character traits rather than just a set of skills. We invest in our employees through professional development opportunities and group training sessions. We want to help you become the best that you can be!

Adam & Son is a different kind of auto repair shop. We hear things like, “I’ve never been to a shop like this before!” all the time from our guests. Our Mission is to change the automotive repair industry’s reputation through our customer service, company culture and inclusivity. We want every guest to walk away with the most honest and positive customer experience they’ve ever had. Every guest, every time.

Service Consultant Job Description
We are looking for an upbeat, collaborative and positive person to join our team as we continue to deliver legendary service. Our Service Consultants are the most front-facing members of our team, responsible for ensuring guests have the most honest and positive customer experience possible. Some of the duties include: 

  • Greeting, educating and advising customers (guests) through their entire service/repair experience
  • Collaborating and communicating with technicians to ensure all guest concerns are addressed
  • Creating estimates based on inspection reports and technician feedback
  • Developing a relationship with guests that improves communication
  • Ordering parts and working with Service Consultant Assistant to manage day-to-day shop tasks
  • Maintain a clean work area and ensure the lobby is creating a welcoming environment
You’ll succeed in this position if you:
  • Are reliable and dependable, taking ownership for your duties.
  • Have a positive attitude, not easily frustrated by challenging situations.
  • Possess excellent communication and interpersonal skills.
  • Desire to help others succeed, holding them accountable and encouraging them in their professional and personal journey.
  • Operate with a teamwork focus and invest in relationships with your team.
Job Details:
  • The Service Consultant is a full-time, salaried position with the rate of pay starting at $50,000-60,000, depending on previous experience, plus bonuses.
  • A valid driver’s license and other supporting employment documentation and a willingness to provide a Motor Vehicle Record are required.
Other benefits include:
  • Great coworkers and a positive work environment (we’re not lying!)
  • Monday through Friday schedule (almost unheard of in the auto industry)
  • Paid time off and 401(k) with employer match after one year of employment
  • Competitive health, dental and vision insurance(s) for you and your family
  • Professional development opportunities
  • Employee discount for service & repair
Ready to join our team? If so, please send us your resume along with a cover letter. In your letter, we’d love to know which 3 of our 28 Company Culture Fundamentals (found here: https://adamandson.com/join-our-team/) are areas of strength for you, and which 3 are areas for growth.This is required in order to be considered for the position. We only bring people onboard that align with our company culture, and this is a great chance for us to learn more about you!

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