Customer Service Rep.

CUSTOMER CARE ASSOCIATE

Adams Publishing Group (APG) is building an exceptional Customer Care team in Greenville, NC. Don't live near this city? You may be able to work in any of our 100 locations. For a complete list of APG offices log onto adamspg.com/markets/.

APG provides complete news and multimedia products to more than 34 million people within the local communities being served.

APG is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100 APG locations.

APG offers a competitive hourly wage, plus bonus, for local candidates working on-site.

Primary Responsibilities

• Provide the highest level of customer service and satisfaction
• Listen to customer concerns and handle complaints in a professional and timely manner
• Review and update customer accounts and transactions while resolving issues

Requirements

• High school diploma, GED or suitable equivalent
• 1 years of customer service experience
• Excellent phone etiquette
• Proficient computer skills, including the ability to type at least 40 WPM
• Reliable, self-starter with a positive and collaborative attitude
• Outstanding communication skills, both verbal and written
• Proven organizational skills
• Ability to sit at a desk for extended periods
• Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule

Interested and qualified candidates can email resumes to the Customer Care Manager: mbhemby@apgcustomercare.com

No phone calls please.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits

Fringe benefits include medical (split between employer and employee), dental and vision options (employee paid). There are three company-sponsored benefits: short-term disability, long-term disability, term life insurance policy. The company pays for six major holidays (Thanksgiving, Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day). In addition, employees accrue 3.33 hours of paid leave per pay period in the first year of employment (80 hours) and increases to 5.0 hours per pay period (120 hours) upon the one-year anniversary date of employment. The company has the option to make a discretionary match to 401K retirement plans after year end.