Technical Trainer

Title: IT Trainer
Location: Washington, DC
Duration: Long-term

Visa: Citizen

"Candidate should able to travel Worldwide 25 – 30% of the time once COVID restrictions are lifted"

As of now it is a remote opportunity, the customer may request for onsite once the covid restrictions are lifted.

Seeking a training professional to support a U.S. Agency for International Development (USAID) project to drive adoption of the Development Information Solution (DIS), a custom-built software tool that gathers performance data from USAID implementing partners and Missions around the world.

Responsibilities:

Help analyze stakeholder training needs and identify all the nuances of the system impact on the stakeholders.

Work with stakeholders to gather requirements for training, communication, and change management needs.
Work with the project lead to identify the training needs.
Provide input and assistance in the development of overall training and change management strategy and plans.
Conduct research and provide recommendations for training strategy, including appropriate training methods, materials, and delivery.
Gain subject matter level expertise of the system and business process, through independent research and collaboration with others.

Learn how to quickly navigate new systems, understand how they work, and translate that into user-friendly language.
Swiftly grasp complex business processes and workflows and integrate that understanding into instructional material.
Proactively provide feedback on tools and process improvement opportunities to internal teams.
Create innovative, engaging and effective instructional materials with a focus on helping people use software to complete performance reporting.

Materials include, but are not limited to: help videos, instructor-led training courses, user guides, tip sheets, wiki pages, email communications, e-learning etc.
Elicit feedback on materials, internally and externally, and collaborate on incorporating feedback.
Write materials so that they are user-friendly and provide accurate guidance.
Deliver trainings to stakeholders on new and evolving systems.

Training methods include in person, remote, and interactive learning.
Clearly communicate business purpose as well as system instructions.
Deliver training presentations clearly, effectively, and professionally.
Write communication materials highlighting system changes, benefits, etc. to inform impacted stakeholders.

Write in different styles to engage, inform, or train stakeholders.
Write clear, effective and concise communication materials.
Assist in developing criteria for evaluating effectiveness of training activities.

Coordinate the follow-up of training events and the administration of surveys and reports.

Qualifications:

• Bachelor’s degree in international relations, education, computer science, or related field.
• Employer will accept a suitable combination of education, training, or experience.
• Minimum of 5 years of experience in international development and/or monitoring and evaluation, instructional design, technical writing/editing, and
• Oral and written communication skills: editing, proofreading, formatting of user-friendly, customer-ready materials.
• Presentation skills with experience in providing instructor-led trainings.
• Customer service, teamwork, creativity, and analytical skills.
• Excellent organizational and interpersonal skills.
• Self-motivated and disciplined, with capacity to work on multiple priorities in a fast-paced, dynamic environment and within time constraints.
• Exposure to cross-cultural audiences with global awareness.
• Strong attention to detail and outstanding follow-through.
• Familiar with a variety of instructional design concepts, best practices, and procedures.
• Ability to develop a basic subject-matter understanding through materials provided, individual research, and collaboration with stakeholders.
• Understanding of the software development lifecycle and ability to translate software development language into user-friendly language.
• Ability to understand and write about complex scenarios.
• Flexible and adaptable; able to work in ambiguous situations.
• Ability to work independently and collaboratively with software development teams, government agency stakeholders, and creative teams.
• Experience with Section 508 compliance a plus.
• Solid expertise using MS Office products, Google Suite experience a plus.
• Experience using such software as Camtasia, Vyond, Adobe Illustrator, Premiere Pro, After Effects, Photoshop, InDesign, or Audition is a plus.

Job Type: Full-time

Salary: From $50.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location