Identify and utilize the appropriate statistical tools. Mentor team members on proper statistical application and techniques.
Interface with assigned external customers as the single point contact for issue resolution.
Responsible for completion of any customer specific advanced quality planning requirements.
Visit the customer on an as needed basis. - Communicate between the customer and the plant. - Initiates the Quality Alert when concerns arise and follow the alert until it is closed.
Confirm all customer return material analysis root causes and corrective actions.
Education and Experience :
Associates Degree Preferred. High School Diploma and / or Post Secondary Education in a related field with equivalent experience.
Strong written & verbal communication and interpersonal skills required
Three or more years Quality experience in a manufacturing environmet
Experience in a multi-faceted role or accumulation of cross-functional experience including Quality, Administrative, Production, etc.
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