Customer Liaison

Job Summary:

• The Customer Liaison will assist in the delivery of a business-critical service to ensure that customers' expectations are exceeded. You will manage all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analyzed to verify correct completion.

Customer Liaison Job Responsibilities:

• Promote Safety to all team members, Customers and Suppliers. Define customer requirements and develop benchmarking activities that meet or exceed customer expectations.
• Feedback Customer’s requirements for platform operations at Bridgewater Interiors.
• Maintain an active customer interface and maintain product quality levels, which ensure customer satisfaction for all platform-related issues.
• Oversee the development and implementation of procedures to prevent nonconformity in product, process and the quality system; verify compliance with all FMVSS requirements.
• Develop and maintain communication with the customer’s plant and JCI BWI Plant.
• Assist Bridgewater Interiors team members in problem solving activities.
• Serve as Bridgewater Interiors contact for all activities related to Continuous Improvement, customer plant visits and quality planning and analysis.
• Serve as an active Customer Satisfaction Improvement Team member, to resolve plant warranty concerns.
• Support product launches, Engineering changes and/or improvement changes at Customer location.
• Maintain positive customer relations. Support containment, corrective and preventive activities as per required by the customer or JCI BWI operation.
• Ensure departmental reports are timely and complete.
• All other tasks as requested by the Plant Manager and/or whatever may be necessary to provide our customer with high quality, low cost, on-time products.
• Perform job functions in accordance with set policies and procedures to ensure preservation of the Company Quality Policy
• Support the comprehensive continuous improvement philosophy for all Johnson Controls disciplines.

Experience Required:

• Two or more years of experience in Liaison Customer support with emphasis on supplying the automotive industry. Familiar with ISO 9000 Standards. Statistical Quality Control Knowledge a plus.
• Specific education and training in Quality disciplines is preferred, including; ISO/TS16949, Continuous Improvement, Total Quality Management, PPAP, FMEA, Control Plans, DOE, and SPC.
• Advanced Quality Planning preferred including familiarity with the AIAG
• Statistical concepts, design of experiments, and problem-solving methodology.
• Manufacturing Quality system experience and Customer communication activities.
• Must possess a strong working knowledge of computers and applications such as Outlook, Internet Explorer, MS Office (Word, Excel, PowerPoint