HR Key Account Executive

ADP is hiring an HR Key Account Executive.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The HR Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as HR Strategy & Organizational Development subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Effectively maintains, builds and manages client relationships at all levels to ensure clients achieve their business strategies utilizing ADP's Human Capital Management tools & services. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues.

The nature of what you do every day will not change -- your #1 goal is to help clients.

Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! 

To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

                                             Ready to #MakeYourMark?  Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos 

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs.
• Responsible for driving client retention and delivering message to clients and associates regarding the value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client.
• Participates on task force or project teams that focus on strengthening client relationships.
• Designs and executes improvements for process and procedures so that established goals are met.
• Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP's products.
• Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders, and swiftly bringing issues to resolution.
• Communication: Actively and consistently communicates with clients and internal teams.
• Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues.
• Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
• Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base.
• Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed.
• Performs other related duties as assigned.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Bachelor’s degree
• Minimum of 5 years of service or relationship management experience in a fast-paced service environment
• Within years of experience, must possess at least 5 years of successful business leadership experience
• Progressive management experience in consulting or large corporate environment
• Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations
• Ability to abide to travel requirements