Supervisor/Team Lead - West Dundee
Job Posting for Supervisor/Team Lead - West Dundee at Adrenaline Monkey
Adrenaline Monkey Is An Indoor Adventure Park Thoughtfully Designed For Individuals And Groups Of Any Size, Age, Or Ability. With a Variety Of Active Challenges, We Know Our Guests (aka Warriors) Will Embrace Adventure And Be Entertained With Purpose For Hours At a Time. At Adrenaline Monkey, Guests Can Experience
Supervisor Duties
- Ninja Warrior Obstacle Courses (including elevated courses!)
- Boulder Walls
- Aerial Courses
- Vertical Adventures
Supervisor Duties
- Directs and supervises up to 30 part-time personnel (hands-on).
- Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance.
- Administers and adheres to all facility policies.
- Plans, leads, and maintains all day-to-day business operations of the facility.
- Works in conjunction with the General Manager to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development.
- Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies.
- Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations.
- Responds promptly to customer inquiries, handles and resolves customer complaints in an appropriate manner.
- Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, and monthly program reports and personnel evaluations.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility.
- Ensures that all monies collected are handled according to facility policies and practices.
- Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events).
- Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day-camps, churches, schools, athletic teams, service organizations, and corporate events.
- Works as part of a larger supervisory team to promote the business and all programs at the facility.
- Assists other staff in the facility with special events. Some examples may include but are not limited to After-Proms, sports team building, and corporate team building events; and participates in the planning, organizing, promotion, and evaluation of the events.
- Maintains all equipment. Ensures safety and proper training of staff attendants and participants.
- Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone and mail providing helpful information and explanations in line with facility policies and procedures.
- Thoughtfully handles confrontational or stressful interactions.
- Performs other duties and special assignments as directed.
- Consistently demonstrates high ethical standards, good communication, and a professional appearance.
- Complies with facility and rules and regulations, policies, and procedures.
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