What are the responsibilities and job description for the Solution Sales Rep position at ADT?
Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Position Summary:
This position is responsible for:
- Selling the company’s solutions including products, labor and services.
- Selling primarily to “end-user” customers.
- Up-selling/cross-selling to the existing customer base.
- Maintaining and developing positive customer relationships.
- Achieving or exceeding assigned annual/quarterly quotas for both the installation and service businesses.
- Growing the company’s recurring monthly revenue (RMR) business by providing solutions to existing as well as new clients.
Duties & Responsibilities
- Using technical, organizational, and customer knowledge to influence customers and assist them in buying the products and services required to meet their needs, resulting in revenue generation for the company.
- Conducting site surveys in preparation of customer needs analysis and estimates.
- Preparing statement(s) of work (SOW) and corresponding sales estimate(s).
- Conducting sales presentations to customers and management, as required.
- Demonstrating a thorough understanding of company services.
- Acquiring and maintaining sound knowledge of all product lines and services offered.
- Partnering with internal departments to communicate job scopes and relay customer needs.
- Attracting new customers and up-selling a client base through a combination of field sales, phone sales, and direct marketing efforts.
- Possessing excellent cold-calling skills and the ability to identify and find new business.
- Generating sales leads and customer account information.
- Creating proposals for customers; outlining plans for preventive maintenance (including the scope of repairs and solutions); reviewing testing reports and working with Service Technicians to quantify service repair proposals based on discrepancies discovered during system inspections.
- Assisting in marketing initiatives related to sales activities, including the development of sales and business plans.
- Reviewing testing reports and working with service technicians to quantify service repair proposals based on deficiencies discovered during system inspections.
Minimum Qualifications (Education, Skills & Experience):
- High School Diploma, Bachelor's degree or equivalent, or three (3) to five (5) years of professional experience in high volume sales and a fast-paced environment.
- A minimum of five (5) years of industry experience as a successful sales representative.
- Must have consistently met or exceeded sales performance for the past three (3) to five (5) years.
- Must demonstrate professional knowledge with an in depth understanding of all or most of the following systems: fire alarm/life-safety, intrusion alarm, access control, video surveillance, nurse-call, plus low voltage systems in general, installation, testing, inspection and maintenance.
- The ability to organically grow business by providing solutions to a new and existing client base.
- Ability to build customer relationships through consultative selling and the promotion of customer confidence in ADT.
- Must have a technical aptitude and an understanding of drawings and codes.
- Must be self-motivated and have a strong work ethic.
- Must have strong negotiation skills and prospecting skills.
- Must have excellent verbal, written, and presentation skills with the ability to present to senior level executives within the customer organizations.
- Must be proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Must be able to work a full-time schedule and be available for travel, which may include nights and weekends, to accommodate customers’ schedules, trainings, meetings, etc.
- Must have a driver's license with an acceptable record and be able to clear a pre-employment criminal background check and drug screening.
Work Environment:
- The noise level in the work environment is usually moderate.
- Normal office/field environment.
- Construction sites and customers’ facilities.
- Must be able to work extended hours to support business requirements.
Physical Requirements:
- While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
- The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to approximately twenty-five (25) pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADT Commercial is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.
ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to commercialrecruiting@adt.com and let us know your contact information and the nature of your request.
Salary : $1 - $1,000,000
