What are the responsibilities and job description for the End Point Technician position at Adtalem Global Education?
Opportunity at a Glance
The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.
Responsibilities
- Timely installation and repair of computer system hardware, operating systems, software and peripherals.
- Timely installation and configuration of VOIP telephones.
- Provide onsite and offsite end user support.
- Setup and configure A/V equipment for meetings.
- Manages assigned service requests.
- Maintain inventory accuracy of computer hardware.
- Tests new software and hardware for compatibility.
- Escalates high impact or VIP technology issues.
- Maintains and builds positive customer relationships.
- Provide training on PC use, connecting to corporate network, and peripheral usage.
- Participates as a technical resource needed in both large and small projects.
- Develops, documents, and implements technology policy and procedures.
- Works closely across IT teams to ensure effective communication and project escalation.
- Completes other duties as assigned.
Qualifications
Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience.
- Minimum 3 years enterprise (2500 clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
- Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
- Knowledge of hardware component repair (desktop, notebook, printer).
- Knowledge of the major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
- Experience using SCCM (MDT/OSD) for imaging PCs.
- Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager).
- Experience troubleshooting Macintosh OSX.
- Experience supporting mobile devices (Blackberry, Window Mobile, Android, Apple iOS).
- Knowledge of Microsoft Exchange mailbox management.
- Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
- Strong analytical skills with demonstrated problem solving ability.
- Self-starter with the ability to independently resolve problems.
- Ability to perform effectively in a fast paced environment with short timelines.
- Ability to maintain high quality of work while supporting multiple critical projects.
EEO
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.
Who We Are
At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading workforce solutions provider that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums across the medical and healthcare industries.
Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.
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