Contract Billing Coordinator

Are you ready to play a pivotal role in a dynamic, fast-paced environment? If you have an eagle eye for detail, a knack for financial precision, and wish to contribute and be part of a winning team, then we have an exciting opportunity that awaits your expertise!

Purpose: This role supports AIS’s purpose of providing technology that works for our clients and revolutionizes their business while providing service they’ll fall in love with.

Major Goals:

• Provide excellent client service experience in line with our Mission Statement and Core Values
• Assist internal stakeholders and customers with finance related inquiries related to billing and invoicing
• Bill, set-up, and maintain various service contracts
• Assist with various accounting tasks and maintaining customer accounts

Toughest Parts of the Job:

• Own the entire customer experience across multiple departments and platforms. Evaluate and challenge existing status quo to identify new ways to improve processes and continually elevate the customer experience
• Learn AIS as a company of culture, people, and processes
• Balance the multiple demands and competing priorities of the position
• Perform highly detail-oriented tasks for long periods of time in a fast-paced environment

Job Functions: The Contract Billing Coordinator is a critical member of our core finance team responsible for exemplifying our culture, assisting customers with financial issues and providing exceptional customer service, maintaining and handling various contracts.

Daily responsibilities include, but not limited to:

• Assist internal stakeholders and customers with finance related inquiries
• Collect and enter meter counts
• Review and set up all new contracts
• Review and maintain all customer accounts
• Bill contracts timely and accurately while tracking payments and accounts past due
• Post ACH’s for leasing accounts and customer accounts
• Resolve discrepancies in and navigate complex invoices, meters, and client accounts
• Serve as a backup for other Contract Billing Coordinators
• Other duties as assigned

AIS is a Premiere IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California.

AIS’s Core Values: We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW are aligned with AIS Mission Statement: Our mission as a Company is to Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other.

We offer a comprehensive benefits package including medical, dental, vision, life, 401(k) Savings Plan with company match, PTO program that includes vacation time, personal time, and volunteer time off. We offer recognition programs and incentive travel rewards. Company sponsored events, team building events as well as a robust Leadership Development Program.

AIS is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued.

Knowledge and Skills:

• 5 years of relevant experience preferred
• Excellent telephone and email skills and etiquette
• Excellent communication, customer service, and problem-solving skills
• Strong computer skills including Microsoft Office suite
• Strong organizational and time management skills
• Highly professional and dependable

• Maintain stable performance under pressure and/or opposition
• Has a high degree of emotional control and stability
• Helpful attitude and friendly demeanor with a willingness to learn and go the extra mile
• Enjoys bringing order out of disorder