Director of Property Operations

• Review and approve new hires for AMC properties.
• Review, approve and coordinate with HR the annual performance reviews of employees.
• Review Incident Reports and follow up with action items.
• Respond and address resident complaints which could not be adequately resolved at the site or Regional Supervisor level.
• Resposible for handling legal disputes including the production of documentation, reading form interrogatories, signing verifications.
• Responsible for staying up on law changes, reading the laws, seeking counsel as needed and creating policies, forms and procedures to ensure compliance.
• Meet with local apartment association groups including the AAOC, and serve as a member of the Legislative Committee and Board of Directors.
• Conduct thorough due diligence and contract review on potential property acquistions; present findings and operational suggestions.
• Direct and supervise Regional Portfolio Supervisors.
• Direct and supervise property operations support and services team.
• Develop training and coordinate with management team to execute regular topical training courses.
• Research and create company policies, forms and other directives to ensure property operational success.
• Responsible for overseeing the safety and compliance of AMC properties and signing annual moisture O&M notices for lender.
• Review and approve property tool requests.
• Review and approve property invoices and SODAs.
• Maintain inventory logs with historical purchase data.
• Review and approve HUD documents for Section 8 residents.
• Negotiate contracts such as cable or renter’s insurance.
• Support and report to Corporate Owners as needed.
• Adheres to the Employee Handbook.
• Performs all other duties as assigned.

Job Requirements:

• 5 or more years industry experience.

• Knowledge with industry laws, property management operations, leasing, revenue and expense management, maintenance management, sales, customer service, marketing and leadership.

• Expert computer skills with property management software and all Microsoft programs.

• Assertive leadership and clear communication skills.

• Provides and receives direction and feedback well.

• Strong ability to collaborate with others, coordinate with various department leaders and executve business objectives successfully.

• Friendly, motivated, kind, compassionate, organized, driven and goal-oriented are required qualities for success.

• Serves team, owners, investors, VIPs and prospective VIPs with a welcoming and caring attitude.

• Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with prospective VIPs, residents and vendors.

• Behaves in a responsible, professional and ethical manner with exceptional time management, multi-tasking and leadership skills. Demonstrate personal and professional integrity at all times.

• Must maintain reliable transportation daily, valid driver’s license and valid vehicle insurance.

• Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.