Junior Helpdesk Technician/IT Dispatcher

WHO ARE WE

Welcome to Advance Network Solutions, where innovation meets integrity, and customer satisfaction is our top priority. Our services include 24/7 IT support, Network Installation, Cyber Security, Phone Services, Video Surveillance, Point to Point Wireless, and Infrastructure Cabling. As an MSP that thrives on fostering growth from within, we believe in not just meeting but exceeding the needs of our clients through friendly service, timely support, and lightning-fast response times.

Advance Network Solutions is an MSP that provides technical support to hundreds of clients across the United States and, we understand that any successful business lies in its ability to adapt, evolve, and innovate. That's why we're dedicated to not only providing robust solutions but also to cultivating an environment where our team members can grow both personally and professionally. From our entry-level technicians to our seasoned technicians, each team member plays a crucial role in our success and the success of our clients.

Our dedication doesn't stop there; We pride ourselves on delivering friendly, personable service that goes beyond just technical support. Our goal is to ensure that every interaction with our clients is not just smooth, but also rewarding. They can count on our team to stand by them, whether they are dealing with a minor glitch or a major setback; clients know that our team is here to support them every step of the way.

OVERVIEW OF POSITION

A Junior Helpdesk Technician/IT Dispatcher position is ideal for someone with a passion for IT and someone who is eager to get started in the IT field. The right candidate for this position is an outgoing individual who enjoys helping others with a positive attitude. You will be the first individual our clients talk to when they call into our office.

RESPONSIBILITIES & TASKS

• Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
• Explain to our clients with friendly, quick and helpful explanations
• Track open tickets to ensure that the technical team completes all outstanding tasks
• Escalate tickets that require Senior Tech support
• Assist our procurement manager with shipping and receiving packages from vendors or clients

GROWTH FROM WITHIN

• If you are just starting in IT and wish to learn more, this position is a great starting point to learn the industry. We offer many opportunities to shadow, as you demonstrate success in this entry level role you will be given the opportunity to advance and grow with the company.

SKILLS AND ATTRIBUTES REQUIRED

• An understanding of support tools, techniques and how technology is used to provide services
• Must be able to type quickly and accurately while talking on the phone
• Active CA driver’s license
• Reliable transportation

SKILLS AND ATTRIBUTES PREFERRED

• Experience handling Technical Service Tickets
• COMPTIA A , NETWORK
• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

EDUCATION

• High school diploma or equivalent

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)

Ability to Commute:

• Bakersfield, CA 93301 (Required)

Ability to Relocate:

• Bakersfield, CA 93301: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18