Desktop Support

Job Description:

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC and network software programming.

Day to Day

• Provide Desktop support and troubleshooting of interoperability issues.

• Work closely with other IT organizations and Computer Security to ensure solutions best meet the requirements within the Customer approved existing infrastructure.

• Resolve problems involving new or existing hardware/software.

• Research vendor documentation and work with other supporting organizations for troubleshooting solutions.

• Install, troubleshoot, service, and repair personal computers, related PC software, cables, and connectors.

• Communicate effectively at all levels of the organization, with internal or external customers, in written and oral format.

• Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.

• Support multiple networks; ensure necessary administration tasks are completed.

• Analyze internal and external customer requirements; provide potential solution based on standard hardware and software.

• Provide managed and non-managed printer support

• Document procedures and instructions as required

Job Types: Full-time, Contract

Pay: $35.00 - $38.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Long Island, NY: Relocate before starting work (Required)

Work Location: In person

Salary : $35 - $38