What are the responsibilities and job description for the IT Support position at Advantage IT Management?
We are seeking an IT Support Engineer to join our team!
Who we are:
Advantage IT Management is a Managed Technology Solutions Provider founded in 2015 and local to Mobile, Alabama. Our team members are passionate about technology and delivering the best solutions and services for our clients. Our company is constantly improving our solutions and processes to better our team members with the tools and knowledge necessary for success. If you are passionate about technology, have a strong work ethic, a positive attitude, and a commitment to helping others - this is the place for you!
What we're looking for:
* Proven experience in the IT field
* Excellent diagnostic and troubleshooting abilities
* Ability to work effectively and in harmony with a team
* Communicate effectively both verbally and in writing
* In-depth understanding and experience providing support for computers, operating systems, printers, networks, and software
* In-depth understanding of and experience managing Microsoft 365 & Azure solutions
* In-depth understanding and experience with IT security practices
* Commitment to continual education
* Commitment to learning and applying technology & service procedures
What you'll do:
Duties and responsibilities include but not limited to:
* Remote or Onsite IT support for issues with systems, software, and infrastructure
* Deploy of systems, software, and infrastructure
* Administration and support of hosted and cloud solutions
* Administration and support of Backup and Disaster Recovery solutions
* Utilize Remote Monitoring and Management system (Connectwise Automate)
* Utilize and adhere to proper procedures within our ticketing system. (Connectwise Manage)
* Complete documentation of systems, assets, deployments, and service requests
* Monitor and support of security solutions
* Assist with the projects team to complete deployment projects
What's in it for you?
* Competitive Salary with Growth Opportunity
* 100% paid BCBS Health Insurance
* IRA with Company Contribution
* Lunch and Learns
* Paid Holidays
* Paid Time Off
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mobile, AL 36609: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $18 - $24