Director of Retail Operations

Market Type (EM)

Summary

Director Retail Operations

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director of Retail Operations (DRO) to be responsible for supporting all retail initiatives within a team to ensure Client and Customer retail standards are met and volume is increased. Collaborates with retail personnel at all levels, members of senior management, as well as, Client and Customer contacts to maintain retail effectiveness.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel; Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.
• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel.
• Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel.
• Control expense/budget by aggressively and proactively managing retail funds and labor expenses.
• Achieve job results through coaching, counseling, and discipline of associates; monitoring, planning and appraising job results.
• Driving and travel are essential duties and functions of this job.

Qualifications:

• Bachelor's Degree required or equivalent experience
• 2-4 years of experience in Regional Operations Manager within the Sales and Marketing agency industry, or a direct sales company
• 5-7 years of Supervisory experience
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Knowledge of Broker retail operations
• Knowledge of retail reporting systems

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Director of Retail Operations (DRO) is responsible for supporting all retail initiatives within a team to ensure Client and Customer retail standards are met and volume is increased. Collaborates with retail personnel at all levels, members of senior management, as well as, Client and Customer contacts to maintain retail effectiveness.

Essential Job Duties and Responsibilities

Project Scheduling/Coordination/Management/Maintenance

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel.
• Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.

Customer Relations (Internal/External)

• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel. 

Administration/Reporting

• Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel.
• Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives 

Budget/Expense Control

• Control expense/budget by aggressively and proactively managing retail funds and labor expenses

Supervisory

• Complete operational requirements by scheduling and assigning associates and following up on work results
• Maintain staff by recruiting, selecting, orienting, and training associates
• Achieve job results through coaching, counseling, and discipline of associates; monitoring, planning and appraising job results

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job 

Travel up to 75% 

Minimum Qualifications

Education Level: (Required) Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

- 2-4 years of experience in Regional Operations Manager within the Sales and Marketing agency industry, or a direct sales company

- 5-7 years of supervisory experience

Skills, Knowledge and Abilities

• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Decision making skills
• Ability to work effectively with management
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Analytical skills
• Strong written communication and verbal communication skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Strong initiative and self-directed
• Knowledge of Broker retail operations
• Knowledge of retail reporting systems

Environmental & Physical Requirements

Office / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66% hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb.  May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. 

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.