AV Engineer

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
• Assist the AV team with existing projects, daily site support, and live events in Normal, IL.
• Follow the standards and policies defined for the AV services, conference rooms, and Zoom services
• Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
• Lead testing practices to ensure AV changes/upgrades don't negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
• Provide the last line of defense for AV support within IT
• Act as a Subject Matter Expert (SME) for Zoom rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
• Drive initiatives to continuously improve our end-users' experience based on user feedback and monitoring data
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with cross functional IT teams
• Look to improve all aspects of the AV services continually

• At least 2-5 years (or relative) in the AV support role, where you learned the nuances of IT Administration
• Bachelor's is preferred for this position
• Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, AV System design, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
• Knowledge with the following technologies: Neat, Polycom, Q-Sys Control Systems, Harmon Devices, Biamp, and Crestron
• Ability to identify, scope, and recommend improvements in the AV spaces
• Tech Savvy - Ability and passion for learning new technology and tools
• Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization - Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills - The ability to analyze support requests and prioritize them based on impact.
• Discipline - The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them

• Department: IT Infrastructure and Enterprise Applications
• Location: Normal, IL

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.