What are the responsibilities and job description for the Heavy truck service manager position at Advantech Service & Parts, LLC?
About us
We are professional, agile and our goal is to Provide high quality emergency products and serivce to the Fire and EMS industry. .
Overview:
We are seeking a dynamic Customer Service Manager to join our team. The ideal candidate will lead our customer service department, ensuring excellent service delivery and customer satisfaction.
Responsibilities:
- Manage and supervise the customer service team to provide exceptional service
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Analyze customer service data to improve processes and enhance the customer experience
- Collaborate with other departments to optimize overall customer experience
Requirements:
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and manage a team effectively
- Excellent communication and negotiation abilities
Join us in this exciting opportunity to lead our customer service team and drive excellence in customer satisfaction.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Experience:
- Microsoft Office: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Dennison, OH 44621 (Preferred)
Ability to Relocate:
- Dennison, OH 44621: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25