What are the responsibilities and job description for the Field Support Engineer position at Advantest?
The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance, and repair of Advantest systems solutions. This will include hardware, software, and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose, and resolve product performance problems. Perform on-site maintenance and repair services. Ensure high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices, and configurations, which may impact product system uptime performance.
Responsibilities include:
- Working within established policies, procedures, and deliver hardware support services for Advantest’s integrated ATE system solutions.
- Solve complex problems related to system uptime or availability.
- Failure data and parts usage analysis (Excel).
- Strong teamwork and communications with local support team members and management.
- Respond to all hardware technical support needs from the assigned accounts.
- Ability to ‘work-to-completion’ upon short notice which requires working overtime.
- Timely and accurate completion of all administrative tasks associated with the task performed.
Physical requirements:
- Travel to customer sites in AZ, CO, and NM.
- Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.
- Push or pull up to 200 lbs. of test equipment and tools using qualified cart or pallet jack.
- Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).
- System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.