Field Support Engineer

Advantest
OR Full Time
POSTED ON 4/24/2023 CLOSED ON 8/5/2023

What are the responsibilities and job description for the Field Support Engineer position at Advantest?

The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance, and repair of Advantest systems solutions.  This will include hardware, software, and networking products as well as operating systems.  Install and optimize hardware/software products and configurations at customer sites.  Perform on-site calibration services per Advantest recommended calibration intervals.  Troubleshoot, diagnose, and resolve product performance problems.  Perform on-site maintenance and repair services.  Ensure high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices, and configurations, which may impact product system uptime performance.

 

Responsibilities include:

  • Working within established policies, procedures, and deliver hardware support services for Advantest’s integrated ATE system solutions.
  • Solve complex problems related to system uptime or availability.
  • Failure data and parts usage analysis (Excel).
  • Strong teamwork and communications with local support team members and management.
  • Respond to all hardware technical support needs from the assigned accounts.
  • Ability to ‘work-to-completion’ upon short notice which requires working overtime.
  • Timely and accurate completion of all administrative tasks associated with the task performed.

 

Physical requirements:

  • Travel to customer sites in AZ, CO, and NM.
  • Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.
  • Push or pull up to 200 lbs. of test equipment and tools using qualified cart or pallet jack.
  • Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).
  • System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.
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