Leasing Professional

Position Responsibilities

Winning in this position means showing up on time every day and achieving the following key results.

• Resident relations.
  • Receive all telephone calls, emails and in-person visits. Listen to resident requests, concerns and comments. Document all leasing calls and visits in Advenir’s CRM (Customer Relationship Management) program.
  • Accept rent, deposits and other fees from residents and prospective residents. Ensure that checks/money orders are filled out properly with name and apartment number. Give money directly to the Assistant Manager or place in a designated lockbox or safe immediately. Never accept cash.
  • Take resident service requests in a complete and accurate manner, route them immediately to the service department for prompt completion.
  • Ensure all service requests have been handled satisfactorily by contacting residents with completed service requests on a weekly basis.
  • Follow through on resident issues to a satisfactory win/win resolution and properly document the issues in Onesite. Direct pertinent issues to the Assistant Manager and/or Community Manager in a timely manner.
  • Obtain all renter’s insurance documents for residents and future residents, enter in Onesite and place a copy in the residents file.
  • Assist with planning and hosting community activities and events.
  • Assist in securing resident renewals to achieve a retention rate of 60% or higher.
• Leasing and Marketing responsibilities.
  • Complete the “Daily Marketing Checklist”. 
  • Review Yieldstar Availability Report, Rent Summary and Unit Report, so you know what’s available to lease for the day.
  • Prior to opening the office, walk all target units, mini models and models to ensure they are clean, fresh and ready to be viewed by prospects.
  • Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal company team member or a vendor. If the caller is a prospective resident, complete the guest card in Advenir’s CRM program.
  • Utilize company leasing expectations and procedures to warmly greet prospective residents that visit the property. Qualify, review leasing criteria, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up within 24 hours.
  • Conduct outreach marketing, when scheduled by your supervisor.
  • Post Craig’s List ads daily, one ad for each vacant or NTV, up to 5 per day.
  • Respond immediately to all internet leads, document and set appointments utilizing Advenir’s CRM program.
  • Put out marketing signs daily and verify that the main entrance and tour route is clean and free of trash to ensure positive curb appeal.
  • Ensure the leasing office, clubhouse, amenities and vacant apartments are clean and present a warm and welcoming image of the property.
  • Upon receiving a lease application, process immediately in Onesite screening, then forward to the Community Manager for review. Notify prospective residents of results within 24 hours. If applicant is approved, complete all lease paperwork and prepare the resident file prior to move in. If the applicant is declined, give file to Assistant Manager for processing any applicable refunds.
  • Ensure apartments are ready for resident to move into on agreed date, all lease paperwork is completed in Resident file and a move-in gift is in the apartment.
  • Maintain Leasing Notebook and gain knowledge about competitive communities, by reviewing the market survey monthly and visiting the comps quarterly.
  • Achieve mystery shopper score of 85% or higher and 100% on the benchmark questions. Utilizing the “Advenir Leasing Essentials” guidelines.
• Other responsibilities.
  • Complete all additional tasks, projects and responsibilities as determined by your supervisor or the company.
  • Ability to work a flexible schedule, understanding that your scheduled work days may vary according to staffing and property needs.
  • Ensure that you are dressed and groomed professionally, in required uniform, wearing an Advenir name tag every day. Following the current Career Apparel Program.
  • Complete all required training in Advenir’s LMS (Learning Management Software) program by the end of each month. 
  • Portray a professional image in the office. Keeping it neat and clean and your desk or work area organized and free of clutter.
  • Communicate effectively using oral and written communication.
  • Maintain relationships with residents, associates and vendor on a professional business level at all time.
  • Ability to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including up to 4 flights of stairs, to complete physical inspections, deliver resident communications, show apartments and drive a vehicle to visit area businesses for outreach marketing.

Core Value Expectations

Winning at this position also means working every day to embody the following Core Values.

• Together We Make It Possible: Teamwork is collective success, not individual. It works collaboratively, across departments, drawing on the strengths, talents, and expertise of others to advance the priorities of the Company.
• All-In Customer Service: Customer service is not just good service, not just great service, but exceptional service to our associates, residents, vendors, and investors. It means taking the initiative to go above and beyond to impact our customers with a “WOW” experience every single time.
• Work Smarter, Not Harder: Innovation is dynamic, not stagnant. It is driven by initiative, learning, creativity, and a constant desire to deliver better results more efficiently and economically.
• Winners Exceed Expectation: Winning is the on-going pursuit of excellence, not mediocrity. It consistently delivers great results exceeding internal benchmarks, industry standards, and customer expectations.
• Always Do The Right Thing: Integrity always does the right thing, even when no one is watching. It always upholds Advenir’s beliefs and values. It always does for others as you would want them to do for you.
• It’s About Us, Not About You: Humility treats everyone with respect. It recognizes the contribution of others and advances the reputation of Advenir, instead of promoting self. Humility is confident, secure, decisive, and action-oriented while directing praise to others.
• Work-Fun-Life Balance: Peak Performance includes a healthy balance of fulfilling work, fun and leisure. Fulfilling work is characterized by productivity, meaning, enjoyment, laughter, and healthy relationships.

Advenir is an equal opportunity employer and is a drug free workplace.