Risk, Ethics, Patient Rights - Program Manager

Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career Development Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time Shift : Day The community you’ll be caring for: Location: 601 E. Rollins St., Orlando, FL 32801 Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando serves as the major tertiary facility for much of the Southeast, the Caribbean and South America AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year The role you’ll contribute: The Risk Program Manager for Patient Rights and Ethics is a leader for decreasing risk of harm for patients, visitors, and staff, supporting patients’ rights and ethical treatment, improving the product through cooperation with all staff and leadership to exemplify the AdventHealth value of quality and service excellence. The Risk Program Manager for Patient Rights and Ethics is responsible for the assigned areas of the clinical risk management program. The Risk Program Manager for Patient Rights and Ethics collaborates with campus and system leadership, staff, and physicians to develop strategies to guard against threats of patient harm, promote quality care, and comply with applicable regulations and statutes. The Risk Program Manager for Patient Rights and Ethics is responsible for the day to day operations of the ethics program. This individual manages and participates in the Ethics Case Consultation Service and education of the ethics members and hospital staff. The Risk Program Manager for Patient Rights and Ethics will facilitate patient rights policies and standard operating procedures, as well as facilitating development and approval of standardized forms. The value you’ll bring to the team: Demonstrates through behavior AdventHealth Orlando Core Values of Inclusiveness, Quality and Service Excellence, Community Well-Being, High Ethical Standards, and Stewardship. Develop and maintain a strong professional relationship with department staff and leaders, Patient Safety, and Quality team members to nurture a culture of risk, quality and safety. Serves as a resource and educator for department staff, medical staff and clinical teams with regard to risk management and ethical issues (this includes on call for all campuses for off hours and holiday coverage) and develops educational in-services for employees and/or physicians on pertinent ethical issues, risk management, end of life and patient safety topics. Lead for reviewing, revising, and developing assigned policies and standard operating procedures for the Patient Rights chapter as well as facilitator for development and approval of standardized consent and refusal forms. Consultant for the development and revisions of hospital policies and procedures with risk management implications. Manage the identification, investigation, resolution and prevention of patient care-related grievances, including allegations of sexual misconduct / abuse, in compliance with regulatory requirements. Manage AHCA surveys and plan of corrections that are reportable to state agencies as well as DCF investigations involving the healthcare team. Investigate and report to the Risk Management Senior Manager, and appropriate claims management coordinator, events which may or have become a potential compensatory event. Analyze and report actionable risk events data and trends to the Risk Management Senior Manager and hospital leadership, for identification and development of risk reduction strategies. Manage events, including Adverse / Code 15 incidents and Sentinel Event review, investigations, reporting, and disclosure requirements according to the Florida Statute 395.0197 and report actionable risk events data and trends to the Risk Management Senior Manager and hospital leadership, for identification and development of risk reduction strategies. Responsible for a viable Biomedical Ethics Committee and subcommittees Responsible for recruiting and educating Ethics Case Consultation Service members and manage the Ethics Case Consultation Service, to ensure 24/7 coverage at all campuses including facilitating ethics consult conferences. Track and trends ethics case consults to identify process improvement and culture change opportunities. Qualifications The expertise and experiences you’ll need to succeed: EDUCATION AND EXPERIENCE REQUIRED: Must be a Registered Nurse, Advanced Registered Nurse Practitioner, Respiratory Therapist, Radiologic Technologist, Physician Assistant, Paramedic, or Pharmacist; A_ nd_ Three to five years clinical experience in a healthcare-related field, OR Three to five years’ experience in risk management field Bachelor’s degree in business administration, Religion or Healthcare 1 years’ experience facilitating Ethics Consults and/or Ethics committee KNOWLEDGE AND SKILLS REQUIRED: Excellent interpersonal, oral, and written communication skills. Highly organized, self – motivated, excellent presenter and effective teaching skills Understanding of medical terminology and technology, medical procedures and treatment. Understanding of the ethical principles and the Ethics Decision Making model. Knowledge and understanding of state and federal legislation, regulations and case law relevant to ethical issues and end of life decisions. Ability to work well with staff, physicians and leadership across all departments and campuses. Ability to prioritize a diverse workload and possess the ability to work under pressure and deadlines. Ability to research, prepare comprehensive ethics reports and recommend successful strategies with ethical implications. Proficiency in Microsoft Office Suite and computer programs utilized by the department. Ability to conduct ethics consultation. LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: Certified Professional in Healthcare Risk Management or Certified Professional in Patient Safety preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Risk Management Organization: AdventHealth Orlando Schedule: 1 - Day Shift: AdventHealth Orl Support Req ID: 23004359 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.