Surgical Scheduler

**Description** **All the benefits and perks you need for you and your family:** · Benefits from Day One · Paid Days Off from Day One · Student Loan Repayment Program · Career Development · Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : _Days_ **Location:** 40100 US-27, Davenport, FL 33837 **The community you’ll be caring for:** AdventHealth Heart of Florida · AdventHealth Heart of Florida is a licensed 193-bed acute care hospital, coupled with outpatient services including imaging, rehab, lab and wound care, that has been serving the community for over 50 years. · As a part of the AdventHealth network patients will have greater access to a wide range of innovative therapies, new research, leading-edge technology and an extensive team of medical specialists. · High-quality care that has been recognized by the Joint Commission, the American Heart Association and the American Diabetes Association. · Located in Davenport, FL., which is close to major destinations, like Busch Gardens, Legoland, and Walt Disney World, without being located in the central hub of tourism. **The role you’ll contribute:** The Scheduler facilitates the scheduling of patients for available services. Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment. Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. **The value you’ll bring to the team:** Enters accurate information in required systems. Updates and/or corrects errors or mistakes found in system to expedite patient care. Is available to take calls at all times while logged on phone system maintaining a minimum status of inactivity. Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events by calling the physician office, department, or a scheduling supervisor with a minimum of call transfers or callbacks. Follows up with appropriate staff to complete any missing information on the patient care record. **Qualifications** **The expertise and experiences you’ll need to succeed:** Customer service experience, preferably in a healthcare setting Ability to discuss patient-related issues that are confidential in nature and act accordingly Effective oral communication and listening skills Excellent telephone etiquette Detail-oriented with ability to multi-task at a high level Ability to work in a fast-paced, metric-driven environment Creative problem-solving skills and eager to find customized patient-centric solutions Computer skills in a Windows environment This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. **Category:** Surgery **Organization:** AdventHealth Heart of Florida **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 23044589 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.