Job Posting for Customer Service Representative at Adventure Ready Brands
Description
Hybrid and Remote Option Available
At Adventure Ready Brands we pride ourselves on core values focused on employee safety, career development, collaboration, innovation and more. Tender exists to inspire outdoor adventure! Join the Tender team and help take outdoor adventure and innovation to a whole new level!
PURPOSE AND SCOPE
The Customer Service Representative processes orders/returns, communicates with customers to ensure fulfillment of their needs, and provides general support in the area of sales, office and data processing. Attention to detail, organization, a go-getter attitude, and the ability to multitask are essentials! Military Veterans encouraged to apply!
Essential Job Functions:
Follow Standard Operating Procedures to fulfill all orders, EDI and non-EDI
Follow Standard Operating Procedures to process all credit memos, returns/reverse sales
Follow Standard Operating Procedures to manage backorders and communicate to customers, rep groups and/or sales managers
Maintain CRM database to monitor status of accounts and actions taken
Update contacts files with up to date information
Review and complete tasks assigned
Follow up with order acknowledgments and/or shipping and billing information
Respond to e-mails, inbound phone calls, resolving calls in a skillful and prompt manner
Field customer inquiries. Resolve problems and answer questions
Based on customer situation, is empowered to make decisions
Provide feedback for customer's comments and questions
Responds to customer e-mail communication within the established quality parameters and turnaround time
Field customer complaints and document appropriately to ensure GMP compliance
Share experiences and provide support to team
Communicate with Sales Managers concerning all issues pertaining to the customer program
Write procedures for processes and tasks in the customer service department
Update customer accounts in Navision and maintain item pricing file
Send and receive all EDI trading partner documents and functional acknowledgments
Review EDI amendments
Adjust and resend EDI documents as required
Provide phone backup support when receptionist is away from her/his desk
Communicating with logistics regarding specific shipping needs
Research, track, and report on QA incidents
Develop knowledge of all products offered by utilizing resources available
Provide feedback for improvement in areas effecting the position
Other duties as assigned
Requirements
High school diploma
Excellent communication skills, both verbally and written
Excellent customer service and interpersonal skills
Strong computer aptitude and proficiency with Microsoft Office Software
Strong phone skills and detail oriented
Pleasant and professional personality and demeanor
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