What are the responsibilities and job description for the Service Desk Analyst 1 position at Advocare, LLC?
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Looking to try something different? Get out of your comfort zone. Help our users get answers to their questions?
- Knowledge of eCW in a Care Center environment.
- Demonstrates good customer service skills and empathy
- Good communication skills with users of all ages and skill levels
- Strong desire to solve problems and make things better
- Thinks clearly in difficult situations and know when to escalate and ask for help
- Capability to work in an individual and team environment
- Follow standard Service Desk procedures, following workflow and process documents outlined in the IT Solutions Center
- Strong time management and organizational skills
- Escalate unresolved issues to appropriate subject matter expert both inside and outside of Advocare, as appropriate or as directed
- Participate in On-Call rotation
- Work in medical or retail environments a plus
- Other duties as assigned.
Required Competencies (Knowledge, Skills and Abilities)
The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Good customer service skills.
- A passion for helping.
- Effective verbal and written communication skills.
- Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact. Critical Evaluation.
- Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
- Commitment to excellence and high standards
- Detail oriented with strong follow-up initiative
- Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time hourly position. Days and hours of work are Monday through Friday, with weekend and holiday on-call rotation.
8:30 a.m. to 5:30 p.m. (1 hour lunch)
Travel
No travel is expected for this position.
Required Education and Experience
- High School diploma or GED
- Computer experience or related field and/or equivalent experience a plus.
- Knowledge of eCW a plus.
- Understanding of healthcare centers or medical records a plus.
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
