Site Director

• Provide clinical and administrative supervision to program Shift Supervisors and a caseload of clinicians.
• Provide ongoing clinical and administrative monitoring of fee for service/per diem clinicians.
• Coordinate and oversee the scheduling of all clinicians to ensure adequate staffing at all times.
• Coordinate and oversee the Administrative On-call schedule. Participate in On-Call rotation and provide Administrative On-call coverage by pager on nights and weekends and respond within 15 minutes via phone to answer questions or assist with problems.
• Coordinate and oversee program internships.
• Schedule and facilitate staff meetings on a regular basis.
• Assist the Emergency Services Director in managing employee personnel issues and ensure corrective action plans are implemented.
• Authorize and process program staff’s time sheets and mileage.
• Assist with recruitment, interviewing and hiring process.
• Oversee program clinicians training, including initial training and ongoing in-services.
• Liaison with other medical staff within Advocates and with other outside treatment providers.
• Schedule and deliver presentations on program’s services within the community on a regular basis to market services.
• Oversee accuracy and completion of billing, encounter forms, and other required paperwork.
• Ensure program’s utilization statistics are maintained.
• Coordinate the development of crisis plans for frequent service utilizers and high risk clients.
• Educate staff about internal and external policy and procedure updates.
• Ensure effective flow of feedback between clients, staff and management.
• Participate in program quality management activities and conduct chart audits.
• Attend and actively participate in necessary internal and community meetings.
• Assist the Emergency Services Director and BH Leadership team in the oversight of fiscal operations.
• Review, investigate, and respond to feedback/complaints from clients, families, community members and professionals, and identify opportunities for staff and program improvement.
• Provide psychiatric and substance abuse evaluation of individuals and families in crisis in community, clinic and hospital settings as needed
• Provide crisis intervention services including crisis case management and short-term crisis counseling as follow-up from initial evaluation as needed.

• Master’s degree in Social Work, Counseling Education, Counseling Psychology, Rehabilitation Counseling, or a related counseling field.
• At least three years of experience with target population (inpatient, outpatient, residential experience in working with consumers with mental health/substance abuse issues acceptable) and 5 years supervisory experience. Prior emergency services experience preferred.
• Current independent license with the Massachusetts Board of Registration in Social Work or Mental Health Counseling.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Working knowledge of current version of the American Psychiatric Association’s Diagnostic and Statistical Manual of Mental Disorders
• Excellent assessment, interviewing, crisis intervention, and documentation skills.
• Strong leadership, supervision, administrative and customer service skills.
• Personnel management experience and demonstrated commitment to maintaining effective communication with staff and customers to facilitate and promote effective working relationships and customer service.
• Solid presentation and project management skills.

Why Should I Consider a Career in Human Services?

Is Human Services a Fit for Me?