Front of House

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

Job Description

As on Front of House role you are responsible for presenting an exceptional first impression of the company’s friendliness, professional service, and high standards. Being passionate for providing extraordinary service, you will be able to work positively in a fast- paced environment.  You will offer immediate, prompt assistance from the very first moment that guests step in the office, and a warm and professional welcome to our guests. 

Role Responsibilities:

Reception:
• Review meeting and visitor bookings daily, and ensure that requested facilities (room layouts, hospitality, additional facilities) are arranged. 
• Pre-register visitors into the office systems, to enhance the sign in experience, and as applicable send pre-arrival information. 
• Provide a welcome on arrival for all visitors as soon as they step into the office, sign visitors in (and out) of the office and provide health and safety induction. 
• Manage the access control system, issuing keys or passes for contractors and visitors, ensuring access is only provided to authorized personnel and report any intruders immediately. 
• Offer Wi-Fi code, refreshment, cloakroom where needed. 
• Communicate visitor and guest arrivals to the relevant people promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner. 
• Ensure that waiting guests are kept informed of any delays.  Ensure client has everything they need whilst waiting. 
• Escort visitors to the seating area/room/floor. 
• Offer, and where appropriate prepare and serve, refreshments for visitors. 
• Book hospitality lunches and refreshments. Take delivery and store appropriately before use. 
• Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc. 

Telephony & Post:
• Promptly answer and direct incoming telephone calls for the switchboard (if used) and take messages. 
• Handle incoming and outgoing mail and courier services.  Arrange collection of out-going post or deliver the post to an agreed collection point. 
• Maintain the franking equipment and post room, or online postage service account.

Office Management:
• Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy. 
• Carry out regular room checks to ensure correct set up and readiness for guest use, replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guides are in the room and available to users. 
• Maintain an organised and tidy work area, which includes the desk, meeting rooms, client cloakroom and back office. 
• Report technical faults and maintenance issues via the correct reporting process and ensure prompt close out. 
• Ensure booked authorised Contractors have access to the building as required and refer unexpected Contractors to Office Manager prior to admitting. 
• Purchase office supplies as required. 

Systems: 
• Maintain external meeting room schedules using appropriate AECOM Office booking tool and manage any conflicts professionally. 
• Be the local contact for managing and maintaining the Office Sign In system for visitors. 
• Have a strong knowledge of our travel booking systems, office booking systems and purchasing systems in order to support others with bookings and purchases 
• Safety Training (training to be provided as required) 

Qualifications

• High school diploma or equivalent.
• Previous experience in an administrative support role, preferably in corporate environment.
• Proficient in Outlook, Microsoft Word, and other IT tools.
• Strong communication and interpersonal skills.
• Excellent time management and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and a commitment to accuracy.
• First Aid at Work qualification, or equivalent. 
• Level 1 (or 2 if relevant) food hygiene and safety qualification, or equivalent. 
 

Additional Information

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.