What are the responsibilities and job description for the Collector II position at Aegis Therapies?
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank three years in a row. Come join our team of customer service experts today!
General Description
Under general supervision, but following existing policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, is responsible for collecting all assigned delinquent loans in an effort to decrease delinquencies. Works with the customer to resolve the issue in an efficient and timely manner and in accordance with all applicable regulations and statutes.
Essential Duties and Responsibilities
1. Responsible for calling all assigned customers daily in regards to their delinquent accounts. (65% - E)
2. Works with credit life, accident, health insurance, forced place insurance and other carriers to facilitate
the processing of applicable claims. (10% - E)
3. Maintains a strong working knowledgeable of the loan collection/application system(s) in order to
solve complex payment and collection issues. (5% - E)
4. Educates customers with regards to all repayment options including extensions, due date changes,
and refinancing options. (10% - E)
5. Responsible for preparing correspondence for collections, right to cures, delinquency notices and
processed payments received. (5% - E)
6. All other special projects, reports, and duties as assigned. (5% - M)
Education and Experience Requirements
Must possess the knowledge and skills necessary to effectively perform the essential functions of this position. Excellent interpersonal communication skills are required, including the ability to communicate effectively with all personality types in written and oral form. A minimum 1 year experience as a Collector I required. Prior collections experience, word processing and spreadsheet skills, and a high school equivalency are mandatory.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:00 AM - 5:00 PM
Total Hours: 40
Job Grade: 9
4293
