What are the responsibilities and job description for the Customer Quality Engineer position at AFI?
Unical Defense is the answer for complete life-of-program support. We are a military-focused business providing product support solutions to OEMs, governments and Maintenance Repair Stations. Customers benefit from our expertise and understanding of military missions and challenges, plus access to the resources of our affiliate Unical companies.
UDI is looking for a Customer Quality Engineer who will support and enforce the quality control systems to ensure standards are established, achieved, and maintained to meet the requirements for company standards. They will be the focal point for interfacing Quality Assurance issues with internal and external customers/suppliers ensuring compliance to the appropriate requirements including non-conformance analysis and implementation of effective countermeasures.
Responsibilities:
- Prioritize actions using methodologies including Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), Cause and Effect (C&E), and Control Parameter Management (CPM)
- Performs quality reviews of processes to ensure compliance with stated customer requirements, specifications, and quality performance expectations
- Schedule and track Inspection and Quality activities in order to achieve maximum effectiveness and efficiency
- Ensure information flow related to customer returns to appropriately address process correction related to internal failures
- Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints
- Analyze, compile, review and regularly report customer quality metrics such as First Time Quality performance and internal / external defect rates
- Interact with various vendors to ensure quality of all purchased parts
- Schedule and perform internal audits
- Contributes to team effort by working cross functionally to deliver the desired results for the business
Basic Qualifications:
- Bachelor's degree in Aerospace Engineering, Manufacturing, Mechanical, Industrial, Structural, Systems, or related field from an Accredited Institution
- 3-5 Years in distribution, manufacturing or Supply Chain
- Experience working in Aerospace quality systems preferred
- Ability to understand and interpret engineering technical data, such as manufacturing or part drawings, to provide guidance to cross-functional teams
- Significant experience working directly with customers and suppliers
- Must have excellent written and verbal communication skills, as well as, strong problem solving, organizational, project management and decision-making skills
- Understand internal and external customer requirements with a high attention to detail in resolving findings
- Knowledge of aerospace quality standards
- Ability to process and effectively communicate information using MS 365 Suite of tools (i.e., PowerPoint, Excel, and Word)
Job Type: Full Time
Pay: $70,000.00 - $80,000.00 annually
UDI is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $70,000 - $80,000
