Rate Specialist

Summary/Objective:
This Rate Specialist position is primarily responsible for evaluating, interpreting, and entering client freight rate information into several computer programs and investigating discrepancies, rating, auditing, and reviewing claims..

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read, evaluate, understand, and interpret basic freight rate contracts.
• Comprehend carrier pricing, rules tariff, contract rates, and NMFC/Commodity identification for true cost of items shipped.
• Have knowledge of standards, rate orders, and classification rating guides to enter necessary rate information into our proprietary rate system.
• Verify freight rates against actual bills once entered for accuracy.
• Work directly other departments to obtain clarification when necessary.
• Efficiently use our proprietary task-tracking tool.
• Research contract discrepancies against freight bills.
• Work directly with carriers and clients to obtain clarification when necessary.
• Communicate with internal staff and customers via phone, email, and in person.
• Assists team members and performs other incidental and related duties are required and assigned.

Knowledge:

• Associate’s Degree in Accounting, Business, Supply Chain/Logistics or related field, or 1-2 years related experience and/or training, or equivalent combination of education and experience (Bachelor’s Degree preferred)
• Proficient in Microsoft Office Suite, specifically Excel
• Proficient in 10-key by touch
• Experience in customer service environment
• Working knowledge of transportation industry, specifically commercial tariffs, transportation methods, and freight industry terminology

Skills:

• Customer focus
• Communication proficiency
• Planning and organization
• Problem solving/analysis
• Thoroughness
• Attention to detail
• Results driven
• Flexibility
• Personal effectiveness/credibility
• Technical capacity
• Teamwork
• Continuous learning

Effort:

• Physical Effort: the employee is regularly required to talk or hear; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary
• Mental Effort: The employee is required to have a high level of attention to detail, ability to multitask regularly, and the ability to identify and resolve problems quickly

Responsibility:

• A high level of confidentiality is required regarding all client specific data and safeguarding the information from other clients and competitors
• The ability to gather and analyze information, find possible solutions, select the best option, and evaluate the decision is required
• A high attention to detail is required, including verifying all work completed
• This position has no direct financial or budgetary responsibilities.
• This position has no supervisory responsibilities.
• There is a requirement to maintain and update documentation on all processes and procedures for client based workload
• All electronic and hardcopy confidential information must be secured when unattended
• This position participates on a team of rate specialists and requires backing up other rate specialists and assisting with workload as needed

Working Conditions:

• Work Environment – This job operates in a clerical, open office setting with cubicles. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional work in a home based office with management approval.
• Work Hours – This is a full time position. Typical days and hours of work are Monday through Friday, with a shift between 7:00am and 5:00pm. Some flexibility in hours is available. Occasional evening and weekend overtime work may be required as job duties demand.
• Travel Requirements – Some travel may be expected to key customers. Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.

#IND