What are the responsibilities and job description for the Product Support Specialist position at AGCO?
Company Overview
Precision Planting is a leading provider of agriculture technologies for farmers who Believe in Better™ with a focus on creating solutions for current agronomic issues and providing practical educational resources. Precision Planting products upgrade the performance of farmers’ existing agricultural equipment. Our global company is represented by a network of more than 600 dealerships and offers technologies to farmers and agricultural equipment manufacturers worldwide. Our team at Precision Planting continues to grow without sacrificing our valued company culture. We are proud of the hardworking, creative, and passionate people that symbolize our brand. We continue to grow our product lineup through their high integrity, high performance, and collaboration. If you share these values, then we might be the right place for you.
About the Job
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the Precision Planting product line. You will collaborate with R&D in assisting with new product launches. You will also lead dealer training, assist at trade shows, and create Precision Planting publications.
Responsibilities:
Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns
Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation
Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
Communicate issues and future needs to the R&D team for current and future products
In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch
Create and deliver on projects focused on customer experience, process improvement, and training effectiveness
Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
Lead breakout sessions of both introductory and advanced level dealer training.
Lead breakout sessions during Precision Planting conferences
Set-up, tear-down, and staffing of show booths at various regional and national trade shows
Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products
Assist and occasionally present at Planter Technology Institution events
Compile, analyze and report on test plot and field data to assist in the marketing and research of products
Minimum Qualifications
Ability to work effectively in a collaborative team environment
Effective communicator (both written and verbal)
Basic mechanical skills and knowledge
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Preferred Qualifications:
Bachelor's degree in agriculture, Business or related field
Experience in presenting to groups
Willingness to develop and grow
Creative problem solving to overcome obstacles
Professional approach and interpersonal skills
Experience in a customer support role
What We Offer:
Competitive Health Care Plan (Medical, Dental, Vision, & Mental Health)
Life and AD&D Insurance
Paid Parental Leave
Fertility Benefits
Pet Insurance
401(k) with employer match
Paid Time Off (PTO)
Paid Holidays
Education Assistance
AGCO is an equal opportunity employer.
