What are the responsibilities and job description for the IT Help Desk Technician position at Agency VA?
IT Help Desk Technician
Come work for a thriving company with opportunity for growth!
Agency VA is a growing insurtech company with ample of opportunities for growth and advancement. Agency VA helps place Virtual Assistants with Insurance agencies. We pride ourselves in hiring individuals who are fun to work with, respect their peers and embody our work hard, play hard culture.
We are looking for an IT Help Desk Technician to provide technical support to users in an efficient and accurate manner. You will be considered as an Agency VA front liner and you will solve basic technical problems and provide support in all assigned areas.
Responsibilities of anIT Help Desk Technician
- Provide first level contact and convey resolutions to employee issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update employee data and produce activity reports
- Walk employees through problem solving process
- Follow up with employees, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed employees’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
IT Help Desk TechnicianSkills
- System Admin abilities
- Equipment and life cycle responsibilities
- Understanding of office networks and hardware
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent (preferred)
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location