Agent Support Supervisor

Agent Sales Support

This position is for an in-office role. We are seeking candidates in the greater Salt Lake City and surrounding area only. No relocation assistance is available and out-of-state candidates will be rejected. Typical business hours of 9-5, but flexible schedule can be arranged.

Agent Boost Marketing offers tremendous value to our insurance agent partners, and as a result we receive many inquiries about joining our firm. We need additional staff members to maintain our growing number of contracted insurance agents. We are looking for a candidate with sales support, customer service, office administration, supervisor or equivalent experience to provide industry leading assistance to our insurance agents. An ideal candidate would be able to engage with our agents, answer questions, resolve questions and concerns, provide support services, and become a subject matter expert so that our agents can increase their sales volume. This candidate would be effective as a leader for a small group of staff members in our agent support department.

Responsibilities

• Assist agents with new onboarding process
• Represent our firm with the utmost integrity and create a lasting impression with agents and insurance companies
• Provide guidance to agents for licensing and renewal process
• Conduct Zoom meetings to provide clarification and high level support
• Interact with our agents through omnichannel platforms. Phone, text, email, chat and more.
• Input agent data into CRM systems
• Create workflows, reminders, support tickets, and complete daily/weekly tasks
• Order sales materials
• Direct agents to tools and resources in our website and other carrier websites
• Lead and oversee a small team
• Ensure quality, results and accountability
• Maintain a positive work atmosphere for peers and subordinates
• Report weekly outcomes to leadership and make recommendations for improvement
• Learn industry best practices and jargon

Qualifications

• High School diploma or equivalent
• Leadership experience and ability to develop and mentor staff members
• Strong service mindset and ability to communicate effectively
• Experience with CRMs or POS systems
• Ability to multi task and prioritize responsibilities
• Creativity and innovation mindset
• Insurance license or industry knowledge a plus
• Bilingual abilities a plus
• Ability to learn and adapt quickly

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Lehi, UT 84043 (Required)

Work Location: In person