Service Desk Technician

• Provide expert-level support and administration of Microsoft Office 365 applications.
• Manage and troubleshoot virtual desktop and server environments.
• Deliver peer-to-peer support, sharing knowledge and assistance among team members.
• Provide and track company assets, ensuring employees have the necessary hardware and software tools.
• Troubleshoot and fix a wide range of hardware and software issues on employee laptops.
• Utilize Zendesk or similar ticketing systems for tracking and resolving user requests.
• Collaborate with IT team members to improve service delivery and resolve complex technical issues.
• Manage application subscriptions across the company to ensure cost effective use.
• Manage the Microsoft Teams and VoIP telephone system.
• Keep end-users informed about the status of their support requests and provide timely updates.
• Provide basic training to end-users on business applications and services to enhance their self-sufficiency and prevent recurring issues.

• 2 years of experience in a service desk role supporting and administrating the Microsoft Office 365 suite and Active Directory provisioning.
• Solid experience troubleshooting Microsoft Windows systems, wireless and wired networks.
• Excellent communication and interpersonal skills especially with remote team members.
• Ability to demonstrate advanced problem-solving, troubleshooting, and decision-making skills.
• Microsoft certifications such as MCSA, MCSE and Microsoft 365 Administrator preferred.
• IT service management certifications including CompTIA A , CompTIA Network , CompTIA Security and ITIL Foundations that show a passion for continuous learning.
• A degree in Computer Science, Information Technology, or equivalent work experience.

• Competitive benefits and pay.
• Health Insurance, Dental, Life Insurance, AD&D Insurance, Short Term Disability, Long Term Disability
• Paid Holidays and generous paid time off
• 401(k) Plan with employer match
• Ongoing professional development opportunities
• Small collaborative teams where you can impact both outcome and culture.
• Tremendous opportunities for advancement in a rapidly growing company

AFS is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity.