Territory Manager - Orange County, CA

Job Description: POSITION SUMMARY The Territory Manager is a key member of our regional team, supporting the field based teammates in assuring Agiliti is delivering upon it's Value Proposition on our client's behalf. In addition to supporting the maintenance activity associated with supporting our existing clients, the Territory Manager will be expected to introduce Agiliti’s services to other clients in a locally defined geography. PRIMARY OBJECTIVES AND RESPONSIBILITIES Monitor key performance indicators on our client's behalf in order to maintain a high level of client satisfaction Facilitate the pickup and delivery of our client’s equipment on an as needed basis Deliver educational content aimed at improving the care and handling of medical devices Identify and collaborate with the Divisional Ops Manager in introducing new Agiliti service solutions Take primary role in the onboarding of new clients (schedule, teammate introductions, portal training, etc.) Develop and maintain customer relationships at departmental, mid-level management within the client organization Complete quarterly review with key clients ensuring their satisfaction associated with the services Agiliti delivers Complete weekly contact reports and bimonthly written client satisfaction surveys. Develop a knowledge and understanding of contractual provisions, including but not limited to persons responsible for making organizational decisions concerning the contracting for maintenance and repair services for each of Agiliti’s clients in the region. Establish a relationship within each department in hospitals where our services are and can be utilized, including, but not limited to, operating room, sterile processing, supply chain services/materials management, infection prevention, and bio-med Ensure compliance to Customer, Quality and Environmental Health and Safety requirements Frequently interact with other group managers and team leads to review business objectives and establish goals Enforce service policies and procedures Work collaboratively with internal/external groups to achieve business results, integrating the diverse perspectives of individuals of different backgrounds Proactively understand customer expectations and needs and collaborate with operations teams to develop processes to meet expectations for service, turntimes, quality, etc. In collaboration with Business Intelligence team, review and analyze available reports/data regarding completed repairs and those in process to understand trends, inconsistencies, and/or improvement opportunities Prepare and review with various analyses and reports of different aspects of the business with clients Provide documented follow up to management identifying at which accounts the number of trays/instruments presented by the client per visit may be enhanced Attend and participate in regional based conferences supporting the healthcare industry and vendor fairs, as necessary As needed, coordinate service efforts and coverage for instances where unexpected mobile lab or equipment failure may cause service disruption Perform other duties as required QUALIFICATIONS B.S. degree or equivalent work experience At least 50% travel in assigned geography Valid driver’s license and safe driving record Five years of Management and/or Sales/Customer Service 2 years previous CSPD/OR experience Direct experience and thorough knowledge of hospital/Sterile Processing Department / Operating Room environment required International Association of Healthcare Central Service Material Management (IAHCSMM) and Certification Board for Sterile Processing and Distribution, Inc. (CBSPD) certified or certification within six months of hire KNOWLEDGE, SKILLS, AND ABILITIES Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers. Strong affinity for Agiliti’s core competencies. Demonstrated ability to follow ISO certified quality management system processes. Understand Agiliti’s Quality Policy and applicable objectives/metrics. Excellent organizational, communication, and customer service skills. Proven leadership and team building skills. Excellent written and verbal communication skills. Demonstrated ability to organize, prepare, and deliver effective customer presentations. Attention to detail and accuracy. Ability to handle multiple projects at a time while meeting deadlines. Model high standards of professionalism, leadership, integrity, employee advocacy, and ethics. Follow Universal Precautions to minimize/eliminate exposure to potentially infectious material. DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Home Office (CA) Additional Locations (if applicable): Job Title: Territory Manager Company: Agiliti Location City: Not Applicable Location State: California v2