Coordinator

Job Description : Position Summary

Position Summary

The Loaner Coordinator provides excellent customer service by fulfilling loaner requests from clients and the Field Operations team.

The position will work with a team of individuals to exceed customer expectations.

Essential Duties and Responsibilities

Under the guidance of the Director, Customer Care, is relentless about providing superior service to the customer.

Provides full phone and email coverage during shift for loaner requests from Sales team and Clients.

Document all loaner requests, fulfillments, and declines.

Prepare documentation, including packing slip and / or Loaner Agreement for all fulfilled orders.

Prepare packages for shipment to final destination.

Facilitate retrieval of loaners from Field Operations team and Clients.

Processes loaner returns including quality control evaluations, repairs, and invoicing to client, as appropriate.

Restocks inventory maintaining accurate inventory location and count.

Assist with bi-yearly physical inventory count of all assets.

Additional Duties and Responsibilities

Perform other duties as required

Job Requirements / Specifications

Education and Experience : The requirements listed below are representative of the knowledge, skill, and / or ability required.

Required : High School diploma

High School diploma

Up to three years of customer service experience

Preferred :

Healthcare industry experience

Understanding of surgical equipment service capabilities

Proficiency in MS Word, MS Excel, Outlook, and ability to learn company specific programs

Essential Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong affinity for Agiliti’s core competencies

Demonstrated ability to follow ISO certified quality management system processes. Understand Agiliti’s Quality Policy and applicable objectives / metrics

Excellent listening skills

Empathy, patience, and enduring positive attitude

Strong written and verbal communication skills

Ability to multitask and independently manage time

Strong troubleshooting / problem solving skills

Attention to detail and accuracy

Ability to work in a fast-paced team environment

Language Skills

Ability to read, write and speak English proficiently

Physical Demands : The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

While performing the duties of this job, the employee is regularly required to talk and hear

Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to : remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying packages for shipment

Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms

Regularly required to lift and / or move up to 20-25 pounds

Fine hand manipulation (keyboarding)

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Affirmative Action Policy Statements ()

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and / or company requirements.

If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including : health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location :

Greensboro NC - Lab

Additional Locations (if applicable) :

Job Title : Loaner Coordinator

Loaner Coordinator

Company : Agiliti

Agiliti

Location City : Greensboro

Greensboro

Location State : North Carolina

North Carolina

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows.

Our customers also deploy the individual elements of EVM Clinical Engineering, Onsite Equipment Management and Rental Services to ensure patient-ready equipment is in the right place at the right time.

More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients.

Our nationwide network ensures quick response to customer needs throughout the U.S.

We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.

For more information, please visit

The following link provides important notices regarding employment at Agiliti .

If you need assistance completing your application, please email recruiting@agilitihealth.com .

Last updated : 2024-02-28