Medical Receptionist, Operator and Referral Coordinator

Operator and referral specialist
Under direct and indirect supervision, the Receptionist/Front Desk Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties, provide information to callers, and perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 80%.
• Standing/walking 20%.
• Medical, office, and lab setting.
• Minimum moving requirements of 35 pounds in order to accept equipment deliveries, and pack and unpack office supplies.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.

RESPONSIBILITIES

• Operate telephone, screen and forward calls, provide information, take messages, schedule appointments and working referrals
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs as needed to cover for the front reception position
• Learn to operate new office technologies as they are developed and implemented.
• Memorize and use scripts effectively both over the phone and in person.
• File and maintain records.

• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients, using computer, mail, or facsimile machine.
• Must always represent the practice in a professional, pleasant, and cooperative manner.

• Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.

• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate excellent communication skills by talking to others to convey information effectively.
• Other duties and tasks, as assigned periodically.

Job Types: Full-time, Part-time

Pay: $7.00 - $14.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

COVID-19 considerations:
We are still requiring mask if not vaccinated and doing additional cleaning.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location