Receptionist

POSITION SUMMARY:

The purpose of this position is to perform office reception and administrative duties in an efficient manner within accordance of established procedures.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Greet visitors and direct to appropriate office or resident room

• Give directions and/or information to visitors, guests and sale representatives

• Answer telephone; determine nature of call and direct caller to appropriate individual or department

• Receive inquiries and release information in accordance with established policies and procedures

• Maintain a current file of residents by name and room number, emergency phone numbers of on-call personnel, etc.

• Maintain a current listing of critical residents, and/or residents who may not receive phone calls due to their condition

• Receive, sort and distribute mail as directed

• Operate copier, office machines, etc.

• Maintain the confidentiality of all resident care information included protected health information

• Complete monthly death report to the Department of Health

• Maintain patient trust and reconcile monthly

• Possess the ability to communicate information and ideas in speaking so others will understand

• Possess the ability to listen to and understand information and ideas presented through spoken words and sentences

• Create and maintain an atmosphere of warmth, interest, and optimism in the needs of patients, families, visitors and co-workers

• Recognize, respond and/or report patient emergency situations immediately

• Comply with established universal precautions and isolation procedures

• Perform backup duties for Payroll and Business Office Coordinator duties as directed by the Administrator

Required Skills:

• Superior Communication Skills

• Knowledgeable of 6-line phone system

• Knowledgeable of HIPAA Regulations

• Extensive organizational skills

• Knowledgeable of the persons served and their rights

• Advocate for the needs of the persons served

Required Work Experience:

• Six (6) months experience in office setting with payroll responsibilities is preferred

Licensing/Certification/Education Requirements:

• High school diploma required

• Additional training is preferred

Other Requirements:

• Position may require unscheduled overtime, week-end work

• Must be willing and able to work flexible hours

• Travel required

Required Computer Software/Equipment Used:

• Intermediate knowledge of Microsoft Office

• Standard Office Equipment

• Computer

Physical Requirements:

• Job will require occasional lifting of objects up to 25 pounds

• Allows discretion for standing, walking, sitting

• Work is performed in a standard office environment; well-lit; comfortable temperature controlled; average conversational noise is frequent

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Safety Expectations:

• Working safely and follow safety rules

• Report unsafe working conditions and behaviors

• Take reasonable and prudent actions to prevent others from engaging in unsafe practices

Supervisory Responsibilities:

• Does not have direct supervisory responsibilities

• Occasionally needs manager’s direction due to extraordinary circumstances

COMPETENCIES:

Analytical Thinking: Able to gather and analyze data and reach appropriate conclusion; Solves problems in a timely manner.

Customer Service: Possesses good interpersonal skills while dealing with emotional or difficult situations; Responds promptly to customer’s needs.

Accountability: Accepts responsibility for own decisions, actions and results; Able to maintain dependable behavior in times of crisis or complexity.

Attendance: Is consistently at work and on time; Ensures work responsibilities are covered; Arrives at meetings on time. Returns from lunch and breaks appropriately.

Communication: Speaks and writes clearly and persuasively; Listens and gets clarification.

Ethical Behavior: Upholds organizational values and abides by state and federal regulations; Maintains confidentiality of HIPAA information; Treats others with respect.

Initiative: Seeks increased responsibility; sets self-improvement goals linked to the organizational goals.

Job and Industry Knowledge: Demonstrates knowledge of the position and industry; Seeks additional information.

Productivity and Quality of Work: Maintains high level of performance while demonstrating commitment to accuracy and thoroughness.

Teamwork: Displays ease working with others; Contributes ideas and skills to team; Puts success of team above own interests.

I have reviewed and discussed the job description and I understand my job duties and responsibilities prior to signing this form. I certify that I can perform the essential functions and attest that I have the qualifications as outlined.

I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in the job description to the satisfaction of my immediate supervisor. I also have been explained my position on the company organizational chart and know who my immediate supervisor is.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of incumbents of this position.

Employee Signature ________________________________________ Date: ____________________

Manager Signature: ________________________________________ Date: ____________________

14170: Receptionist

Education

• High School or better