Community Area Manager

The Community Area Manager is the result driven leader responsible for achieving exceptional financial performance goals and maintains the physical condition and marketability of properties for 3 to 5 communities (including their own). Effectively develops and leads strong property management, compliance, leasing, maintenance and resident services teams to accomplish short and long-term objectives for assigned portfolio and established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.

Responsible for achieving financial performance objectives and managing the portfolio’s financial operations following company and regulatory guidelines: • Effectively develops and leads strong property management teams to accomplish short and long-term objectives for assigned portfolio and established performance benchmarks. • Consistently proves to be dependable and knowledgeable leader of the management team. • Ensures complete and accurate information pertaining to prospective and current residents is recorded and all documents meet legal requirements and conform to company policies and procedures (execution of lease, application, eviction process, etc.). • Collaborates to set operational goals for each property and establishes company standards for property operations, leasing, collections, customer service and workplace safety. • Fosters a professional image in all aspects of property operations by setting a positive example to his/her staff. • Can be relied upon to carry out the responsibilities in an efficient and effective manner. • Enforces and adheres to company policies, rules and regulations. • Represents Columbia Residential to the public and collaboratively develops a partnership with public officials, businesses and agencies. • Demonstrates sound decision-making ability. • Able to effectively problem-solve issues and create positive outcomes. • Follows instructions and completes tasks as assigned. • Ensures that issues are thoroughly addressed and effectively closed. • Displays understanding of standards of performance. Clearly communicates these and other necessary standards to property personnel. Measures performance against these standards. • Demonstrates exceptional customer service skills • Consistently participates in team and project meetings. • Effectively utilizes training, coaching employee evaluations and other means to ensure employee’s performance consistently meets or exceeds standards of performance. Where necessary, addresses weaknesses in performance. • Demonstrates effective use of management skills including motivation, evaluation, delegation, and supervision. When necessary, displays competence in recruiting, selecting, hiring and training of new employees. • Preserves and respects resident and applicant confidentiality. • Ensures program compliance: REAC, LIHTC, HUD, other agencies and lenders. • Implements solid procedures for the collection of rents on a timely basis, as well as strong efforts to recover lost income due to write-offs. • Understand the budget process through analysis of operating statement, develops strategies to meet or exceed budgeted levels of income and expense. • Effectively utilizes the tools available (statements, etc.) to monitor property performance. • Maximizes income to the property through increased rental rates, collection of miscellaneous income, effective resident retention programs, etc. • Oversees preparation of annual operating budgets and performs budget projections for all properties. • Analyzes actual income and expenses against approved budget guidelines, directs corrective action and requests appropriate budgetary adjustments. • Conducts financial results reviews with Community Managers, Assistant Community Managers, and all site employees on a routine basis. Forecasts and identifies problems and take corrective action. EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER • Executes a preventive maintenance program and preserves the physical asset for the employment of staff, residents and investors. • Oversees the physical condition and security of all communities. • Maintains knowledge of the physical condition of all properties and UPCS/REAC readiness. • Conducts physical site inspections. Makes recommendations for exterior and interior apartment improvements MINIMUM QUALIFICATIONS: Education: HS Diploma or GED Experience: Minimum five years multi-site property management experience including staff management and development, budgeting/financial analysis preferred. Mixed income, mixed-financed residential property management experience required. CPM or equivalent certified preferred. Qualifications and Skills: Solid property management operational experience; proven expertise in Project Based Section 8, Low Income Housing Tax Credit Programs and HOME programs; ability to manage projects from conceptualization to implementation; strong interpersonal skills that include conflict management and employee motivation; excellent analytical and problem-solving skills. Knowledge of Microsoft Word, Excel and OneSite; excellent verbal and written communication skills; entrepreneurial, flexible, creative and detail-oriented; ability to handle emergency situations and pressure due to complexity and time sensitivity. Extensive travel required; on-call 24/7 for emergencies