Leasing Agent

Leasing Associate

Job Summary:

Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties and Responsibilities:

Sales/Marketing

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Perform telephone market surveys and physical shops of competitors
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher. 

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into Entrata in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required.
• Maintain all leasing office standards

Requirements:

• High school diploma or equivalent, college preferred. 
• 1-year customer service or sales experience (or relevant education). 
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less

FSLA Status: Non-Exempt

Benefit Highlights

Your Birthday is a holiday here at AION Management!!!

Group Insurance – Eligible the 1st of the month following 30 days

Medical Insurance – Gold, Silver and Bronze plans with Cigna (deductions apply)

Dental Insurance – Guardian (deductions apply)

Vision – VBA (deductions apply)

Short-Term Disability – company paid

Long-Term Disability – company paid

Life Insurance – company paid

Additional Voluntary Life Insurance

Flexible Spending Accounts

Medical FSA

Dependent Care FSA

Transportation Spending Account

401k Matching Program - Eligible the 1st following one month of service

• 100% match on 1%-3% of your payroll deferrals
• 50% match on 4-6% of your payroll deferrals

Continued Education Assistance

• AION offers up to $3000 per year for continued education pertaining to your position or a position you can be promoted to.

Real Estate License

• For New Jersey and Pennsylvania AION will pay for REM, AREM, & Leasing Associates to obtain their real estate license. (restrictions apply)

Time-off Policies

• Vacation & Sick– 20 days accrued the first year
• Holidays – 12 holidays each year

Mentor Program

• New hires are paired with senior team members and put in a three-month program

Referral Program

• AION Employees that refer a new hire are eligible for a $1000 referral bonus (restrictions apply)