What are the responsibilities and job description for the Member Solutions Tech position at AIR ACADEMY FEDERAL CREDIT UNION?
Looking for an opportunity with an amazing company? Air Academy Federal Credit Union (AAFCU) was recognized as a Gazette's Best Workplace for the past five years! We are searching for a Member Solutions Tech (Collections Agent) to work at our Corporate Headquarters in Colorado Springs, CO
Do you enjoy helping people while talking on the phone? This is a great opportunity for the right person to use these skills in a professional financial services atmosphere. The right candidate will possess a positive attitude, excellent communication skills and have the ability to problem solve. Related experience is recommended, with an emphasis in collections preferred.
The essential functions of this position include:
- Contacts members with delinquent accounts by telephone and mail to encourage prompt repayment of delinquent loans and/or negative shares.
- Uses the telephone as the primary means of contact, using letters, e-mail, and other collection methods as a secondary method.
- Consults with Senior Member Solutions Technician (Senior) and Member Solutions Manager on loans that need to be charged off; assigned to attorney and/or collection agency; or repossessed.
- Works with Senior Member Solutions Technician (Senior) on bankruptcy accounts. This includes working with Senior and the attorney and/or trustee regarding the member’s intent to repay or reaffirm, preparing reaffirmation agreements, processing proof of claims, updating information in collection comments. Sends all paperwork and correspondence to the bankruptcy courts and attorney after being reviewed by Senior or Member Solutions Manager.
Job Requirements:
- High school diploma or equivalent.
- Excellent communication and organizational skills.
- Strong attention to detail.
- One-year collections experience preferred.
- Ability to work in a high volume, fast-paced environment.
- Manage daily work and meet deadlines.
- Ability to work 40 hours a week, Monday – Friday, 8 am – 5 pm.
Air Academy Federal Credit Union (AAFCU) is an innovative, full-service financial institution committed to its employees and providing value-driven products, convenient electronic banking channels, and world-class member service. With assets over $860 million and 45,000 members, AAFCU strives to be a trusted financial partner who helps its members advance their lives, grow financially, and achieve their goals. We are equally proud of our programs which give to the community through various outreach programs.
At AAFCU our full-time employees enjoy an outstanding corporate culture, terrific benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, our tuition reimbursement program will assist you with your professional goals.
AAFCU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks.