Technical Training and Quality Assurance Manager

Job Description

Job Summary

Develops, coordinates and oversees all aspects of training for generator service technicians to ensure the highest quality and consistency of work in the field. Oversees special projects to completion and provides technical support for service and sales departments.

Essential Job Functions

• Responsible for complete training essentials during the onboarding process of technicians, including but not limited to:
• Safety and PPE usage
• Technician use of business system (Fieldservio) to complete all work orders
• All documentation required by the office and specific customers
• Proper usage and operation of company owned equipment - load banks, fuel polishing, trailers, etc.
• Coordinate with branch service manager to assess new technician abilities and provide additional training as needed
• Prepare documented release to the field with specific abilities to service manager
• Identify training needs of our technician group and develop programs to address those needs.
• Develop and implement specific training needs and objectives for each technician, with service manager input
• Regularly review the dispatch board and technician notes to stay abreast of quality issues and training needs
• Maintain training records for each technician
• Accompany technicians to jobsites as required to assure their training needs are met
• Respond to field technician calls and provide technical support
• Provide technical assistance for Equipment and Aftermarket Sales as needed.
• Assist service managers with technician performance reviews
• Identify training needs on all ACF offered products and organize classroom or field training
• Participate regular meetings with technicians and respective service managers
• Provide feedback and collaborate with service managers on technician performance
• Oversee escalated and special projects that require a high level of technical aptitude as required. Communicate with essential parties and assure these projects are completed in a timely and effective manner.
• Ensure consistent quality of production by enforcing QA guidelines, validating processes, and providing documentation
• Assist the ACF Safety Coordinator to assure compliance with safety and environmental procedures
• Required to conduct out of town business such as: conventions, trade shows, meetings, and training as needed
• Promote a positive ACF culture by representing the company values of honesty, integrity, respect, and responsibility and encouraging synergy among all team members.
• Assist the service operations team with customer issues as needed
• Stay up to date with industry standards and codes (NFPA110, NEC, FDEP, AHCA, etc). Educate technicians accordingly and develop and maintain associated forms (load bank, startup, maintenance)
• Provide weekly cadence report of activities - ongoing and upcoming
  
  

Additional Job Functions

• Evaluate and reestablish yearly work goals
• Assist other ACF departments with technical support as needed.
  
  

Required Experience

Required Knowledge, Skills and Abilities

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, and Excel) and database business systems
• Incorporate time management skills on a continuous basis
• Must be able to handle high pressure situations and adapt well to organizational and market changes
• Training skills and power generation knowledge are essential.
• Well-developed interpersonal and customer service skills including excellent oral and written communication
  
  

Physical And Work Environment Requirements

• Ability to perform work that exerts up to 20 lbs. of force occasionally and sit for extended periods of time
• Job functions will require frequent talking, walking, standing, and hearing
• Must have visual acuity to perform work on a computer, to inspect/utilize equipment, manage data, and operate forklift vehicles
• Ability to perform functions during occasional bending, stooping, reaching, grasping, feeling, climbing, balancing, lifting, kneeling, pushing, pulling and finger activities; Required to wear proper PPE (personal protective equipment) as applicable
• Must be able to work while being exposed to non-climate-controlled environments, moving parts, driving, and loud noise levels
• Frequent travel throughout ACFs service area as required for field service training with technicians and/or special projects.
  
  

Qualifications

Minimum Job Qualifications (education, work experience, licenses/certifications)

Master/Senior Generator Service Technician certification, or comparable

Keyword: Technical Training and Quality Assurance Manager