How much does a Customer Service Training Manager make in the United States? The average Customer Service Training Manager salary in the United States is $98,243 as of February 26, 2024, but the range typically falls between $81,312 and $113,682. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Training Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Training Manager Salary $65,898 US February 26, 2024
25th Percentile Customer Service Training Manager Salary $81,312 US February 26, 2024
50th Percentile Customer Service Training Manager Salary $98,243 US February 26, 2024
75th Percentile Customer Service Training Manager Salary $113,682 US February 26, 2024
90th Percentile Customer Service Training Manager Salary $127,739 US February 26, 2024
25% $81,312 10% $65,898 90% $127,739 75% $113,682 $98,243 50%(Median) Didn’t find job title? Click
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Check out Customer Service Training Manager jobs in Ashburn, Virginia

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What skills does a Customer Service Training Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.

3.

Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.

Leadership 1.23%
Needs Analysis 0.02%
Service Operations 0.07%
Others 98.68%

Job Description for Customer Service Training Manager

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Customer Service Training Manager salary varies from city to city. Compared with national average salary of Customer Service Training Manager, the highest Customer Service Training Manager salary is in San Francisco, CA, where the Customer Service Training Manager salary is 25.0% above. The lowest Customer Service Training Manager salary is in Miami, FL, where the Customer Service Training Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Training Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
81312
113682
98243

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
85810
129931
106114
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Training Manager in the United States. The base salary for Customer Service Training Manager ranges from $81,312 to $113,682 with the average base salary of $98,243. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $85,810 to $129,931 with the average total cash compensation of $106,114.
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81312
113682

 

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Skills associated with Customer Service Training Manager: Customer Complaint Escalation, Customer Support Policies, Standards and Procedures, Customer Service Metrics, Training Program Development ...More

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Customer Service Training Manager Salary in United States
Customer Service Training Manager Salary Graph, Regional Distribution and Summary