The salary of a Customer Service Training Manager in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of March 01, 2025, the average annual salary for a Customer Service Training Manager in the United States is $100,579. According to Salary.com, salaries can range from a low of $69,393 to a high of $132,482, with most professionals earning between $84,255 and $117,278.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $117,278 | $9,773 | $2,255 | $56 |
| Average | $100,579 | $8,382 | $1,934 | $48 |
| 25th Percentile | $84,255 | $7,021 | $1,620 | $41 |
An entry-level Customer Service Training Manager with less than 1 year of experience earns about $93,625. With 1-2 years of experience, the average salary increases to $94,397. For 2-4 years of experience, the pay typically rises to $96,971. Senior-level professionals with 5-8 years of experience earn around $100,060, and those with over 8 years of experience can expect an average of $104,050.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Training Manager | $93,625 |
| Intermediate Level Customer Service Training Manager | $94,397 |
| Senior Level Customer Service Training Manager | $96,971 |
| Specialist Level Customer Service Training Manager | $100,060 |
| Expert Level Customer Service Training Manager | $104,050 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 4% |
| Top Level | 1% |
| Experienced | 3% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Customer Service Training Manager compensation over the past six years. For example, the median salary increased from $106,731 in 2023 to approximately $107,124 in 2024. (For a detailed analysis of Customer Service Training Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Service Training Manager information for you to search for. Click on search button below to see Customer Service Training Manager job openings or enter a new job title here.
Here are companies hiring for Customer Service Training Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $100,579 | 66.6% | ||
| Bonus | $7,790 | 5.2% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $8,290 | 5.5% | ||
| 401K/403B | $4,552 | 3.0% | ||
| Disability | $2,167 | 1.4% | ||
| Healthcare | $8,352 | 5.5% | ||
| Pension | $5,852 | 3.9% | ||
| Time Off | $13,338 | 8.8% | ||
| Total Compensation | $150,921 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.4% |
| High School | 24.3% |
| Associates | 9.5% |
| Bachelors | 42.3% |
| Masters | 21.2% |
| Doctorate | 1.4% |
What Am I Worth?
The average annual salary of Customer Service Training Manager is $100,579. In case you are finding an easy salary calculator, the average hourly pay of Customer Service Training Manager is $48; the average weekly pay of Customer Service Training Manager is $1,934; the average monthly pay of Customer Service Training Manager is $8,382.
A Customer Service Training Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Service Training Manager earns the most in San Jose, CA, where the annual salary of a Customer Service Training Manager is $126,227.
The highest pay for Customer Service Training Manager is $132,482.
The lowest pay for Customer Service Training Manager is $69,393.
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Service Operations: Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
Needs Analysis: Needs analysis is the formal process that sits alongside Requirements analysis and focuses on the human elements of the requirements.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
