How much does a Customer Service Training Manager make in the United States? The average Customer Service Training Manager salary in the United States is $85,048 as of July 27, 2020, but the range typically falls between $70,540 and $100,661. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Training Manager
Customer Service Training Manager designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Being a Customer Service Training Manager establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. Additionally, Customer Service Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
What does a Customer Service Training Manager do?
Customer Service Training Manager in Akron, OH
Communicate customer issues with terminal managers & facilitate efforts to resolve root cause of problems.
November 15, 2019
Communicate & enforce company & Center policies & procedures.
December 18, 2019
Assist CSRÆs in setting objectives, goals, performance standards, & expectations through a participative management style.
Browse Related Job Categories With Customer Service Training Manager
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Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Training Manager in the United States. The base salary for Customer Service Training Manager ranges from $70,540 to $100,661 with the average base salary of $85,048. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $74,130 to $112,191 with the average total cash compensation of $91,299.