Luxury Customer Service Specialist

Company Description

We are AIR Communities, a top apartment community operator managing properties in major markets. Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!

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Job Description

The Resident Relations Specialist will focus on and manage the entire resident renewal process. You will work at our luxury community, Beach Club Residences, 332 units located lakeside, near Midtown Minneapolis! Check it out here: www.thebeachclubresidences.com/

A bit more about what you’ll do…

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Answer questions regarding service requests
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Qualifications

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.

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Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base pay rate of $20.00 to $23.00 an hour Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salary plus Lease Renewal Bonuses. 
• Opportunity for extended time-off with benefits during slower parts of the year.
• 25% Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(K), Employee Stock Purchase Plans, tuition assistance program, commuter benefits, and pet insurance.
• Paid time off including vacation, holidays, sick time, and wellness bonus days.
• Up to 100% reimbursement for job-related certifications and licenses.
• Paid parental leave of up to 16 weeks.
• Consumer discounts on various products and services.
• 15 hours of paid time annually for community service.
• Opportunities for professional development and career growth.

Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.