What are the responsibilities and job description for the Receptionist position at Air Duct and Beyond?
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will coordinate front-desk activities, including distributing correspondence and answering phone calls and scheduling service jobs. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the all calls are answered positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Answer customer calls in timely manner
- Respond to online booking requests to schedule service appointments
- Ensure office area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information via phone/email
- Resolve any potential customer service issues that may arise
- Update calendars and schedule service calls
- Assist technicians with processing payments
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Skills
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location