Customer Service

Air Innovations LLC is looking to hire a full-time Customer Service Specialist to join our office team. Would you like to work for an established HVAC company in a friendly and supportive work environment where you can grow professionally?

We are a family-owned residential heating and air conditioning contractor located 12507 Telge Rd Cypress, TX 77429. We specialize in the custom design, installation, and service of comfort systems in new and existing homes. Our business is built on trust. The cornerstone of that trust is made up of our exceptional employees. In order to hire and retain the best, we offer a supportive work culture along with solid compensation.

A DAY IN THE LIFE AS AN CUSTOMER SERVICE SPECIALIST

As a member of our customer service team you are responsible for making sure our clients needs are taken care of in the most time effective way possible. We cannot provide our clients with the very best in HVAC services without being attentive to details and keeping our office running smoothly. You are indispensable to our success! You perform a variety of day-to-day office tasks such as answering phones, taking messages, emailing, writing letters, scheduling appointments, verifying the completion of work orders, charging parts, updating accounts, maintaining files, etc.

But, really, it's not what you do, but how you do it. You are good at establishing procedures and processes to keep everything flowing and organized. You are an independent thinker who is capable of making good decisions and being proactive. You enjoy your job as you are never bored and get satisfaction out of keeping everything in order!

· Must be proficient with computers

· Advanced Customer service skills / Phone Skills

· Advanced Problem Solving Skills

· Ability to work independently as well as as a collective team

Are you the kind of person who quickly catches on to what needs to be done, and then just does it without waiting to be told? Are you detail-oriented and able to keep track of multiple tasks at a time? Do you have excellent communication skills, both written and verbal? Are you efficient and good at prioritizing? Do you have a positive, can-do attitude? If so, then you might just be perfect for this position!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What do you believe is the most important skill for a person in this position to possess?

Experience:

• Customer service: 3 years (Required)

Work Location: In person