Help Now Resource Specialist

AiRCare Health is on a mission. 

We are transforming healthcare. 

We are empowering individuals to put emotional health first. 

Who we are 

We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.  

Why we need you  

We’re growing and building a hand-picked team of positive, optimistic, empathetic rock stars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this. 

Who you are  

You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.   

Required Qualifications:  

•  You are a college graduate or have an associate degree in a customer related field
•  You are an individual with at least 1-year of inbound and/or outbound customer experience, preferably in the healthcare field (call center, claims, benefits, or healthcare scheduling practices)
• You are passionate about mental health, emotional wellbeing, behavioral health, community resources, healthcare, and / or active volunteerism.
• You are an individual with an obvious sense of urgency and purpose.
• You are someone with demonstrated excellence in providing outstanding customer service over the phone and via email.
• You are motivated to help others. Aligned to our organizational mission and vision.
• You are excited about being the first point of contact and connecting individuals with the support they need to thrive.
• You have excellent interpersonal skills (communication and listening), especially over the phone.
• You are focused and determined, optimistic and creative.
• You are interested in working remotely and reside in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI. 

What you’ll do (Essential Job Functions)  

The role of a Help Now Resource Specialist is a full-time position. You will work as part of the AiRCare Team. The responsibilities of this position include but are not limited to:

• Answering inbound calls from individuals via phone to provide support according to program requirements.
• Learning, understanding, and navigating employer benefits to solve problems and gain insight for the populations we serve.
• Helping participants better understand the benefits made available to them through their employer ,
• Developing proficiency in various community resources including but not limited to financial, medical, housing, transportation, social services, and primary self-sufficiency needs
• Communicating clearly and passionately to build connections that result in delivering help to those in need and that you will serve.
• Following up with individuals to ensure their needs were met.
• Helping to improve our service model by providing feedback from our clients on our approach and their satisfaction.
• Working closely with a collaborative team of people who want to change the world.
• Being a key contributor to improving the lives of millions of people by acting with a sense of urgency to connect individuals to help.
• Maintaining compliance with confidentiality and privacy requirements, including HIPAA.
• Meeting performance metrics.
• Other tasks as assigned.

This role is a great fit if you are… 

• Passionate about improving lives and believe in the greater good. 
• Tenacious and persistent, bringing creative solutions to tough challenges. 
• Accountable and collaborative. Working remotely, you will work independently, but you’ll never be or feel alone.  
• Proactive, and able to take ownership of key tasks, and keep in regular communication with your team. 
• Not afraid to have tough conversations or make recommendations.  
• Thorough, detail-oriented, and committed to getting the job done. 
• Efficient and able to move through a to-do list, effectively prioritizing the triage of competing demands. 
• Growth-oriented, thriving on constructive feedback, which you view as an opportunity to polish skills. 
• Open-minded, non-judgmental, compassionate, flexible, and have good humor. 
• Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data. 
• Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful. 
  
• Reside in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI. 
•  

Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements: 

• Appropriate network quality and internet speed necessary to perform the job remotely. 
• A wired internet connection 
• A Separate room with a door (or private space if you live alone) 
• Use of Company authorized Laptop. 

• Use of company provided headset, monitor, mouse, and keyboard.    

What we offer 

Full-time employee position, not a contractor. We are happy to offer you a generous benefits package, that includes medical, dental, STD, LTD, vision, FSA opportunities, life insurance, PTO/sick leave/holiday pay, and 401K. 

(EEO)   
AiRCare is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: AiRCare is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at AiRCare are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. AiRCare will not tolerate discrimination or harassment based on any of these characteristics. 

(ADA)  

All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodation. 

California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used or disclosed.