Service Manager

JOB SUMMARY: A service manager manages the service business unit team and manages customer care interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

JOB RESPONSIBILITIES:

• Plan, manage procurement and execute all work required within assigned region or contracts.
• Supervise and lead technicians to produce high quality projects and services, achieving profit targets.
• Ensure 100% compliance with contract performance, customer satisfaction, and scheduled service completion on time, etc.
• Effective supervision and efficient scheduling of services.
• Supervises sales team activities and its key performance indicators.
• Maximizes manpower utilization and minimizes unallocated time.
• Regularly visits jobs in progress to inspect the quality of work performed and to provide on-the-job training and technical support to field personnel.
• Communicate with existing and potential new customers.
• Responsible for the Profit and Loss, P&L, of it assigned BU.
• Ensure that operational processes are performed aligned with main office: Estimates, Proposals, Booking Packages, Work Orders, Service Reports, Invoices, and Payroll.
• Ensures the quality, standardization, profitability, and timeliness of all service department production, billing, paperwork, project estimates, etc.
• Maintains an adequate level of customer interaction and personal selling activity.
• Maintain a periodic technical training program for the service personnel and recommend latest tools and equipment that will help improve service department performance and effectiveness.
• Prepare operations and sales report monthly.
• Prepare sales or service contracts for products or services.
• Resolve customers’ disputes about services performed.
• Examine and maintain in good working order the vehicle fleet and fixed asset equipment.
• Conduct monthly meetings to reinforce service culture, safety, soft skills, and technical training.
• Promotes “Total Compliance” culture among employees.
  • Ensure on time reporting and investigation of Near Misses, Incidents, and Accidents.
• Perform personnel functions such as selection, training, evaluation, and termination as needed.
• In charge of performing employee evaluations, at least once a year.

REQUIREMENTS:  

• Minimum experience 5 years in related field
• Decision making and problem solving oriented
• Experience in computer programs, Microsoft Office, Outlook, Internet.
• Strong English communication, oral and written (bilingual, English, and Spanish, preferred)
• Familiarity with relevant health and safety standards and regulations.
• Strong working knowledge of job site safety (OSHA 30 HRS is a plus).
• Able to travel to/from job sites on a regular basis.
• High standards of integrity and professionalism.

AIREKO is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.