How much does a Chat Support Manager make in the United States? The average Chat Support Manager salary in the United States is $82,696 as of August 29, 2022, but the range typically falls between $67,489 and $104,720. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $67,489 10% $53,643 90% $124,772 75% $104,720 $82,696 50%(Median)
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Job Description for Chat Support Manager

Chat Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a Chat Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, Chat Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Chat Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Chat Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2022 Salary.com)... View full job description

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Job Openings for Chat Support Manager
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Norman R. Hames, President and Chief Operating Officer - Western Operations
RadNet, Inc., together with its subsidiaries, provides outpatient diagnostic imaging services in the United States. Its services include magnetic resonance imaging, computed tomography, positron emission tomography, nuclear medicine, mammography, ultrasound, diagnostic radiology, fluoroscopy, and other related procedur... More
Fiscal Year Ended in 2021
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
67489
104720
82696

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
71060
116262
88521
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Chat Support Manager in the United States. The base salary for Chat Support Manager ranges from $67,489 to $104,720 with the average base salary of $82,696. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $71,060 to $116,262 with the average total cash compensation of $88,521.
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67489
104720

 

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Skills associated with Chat Support Manager: Service Request Management Process, Service Design, Service Performance, Inquiry Research/Response ...More

Salary estimation for Chat Support Manager at companies like : FONAR CORP, INTERPACE BIOSCIENCES INC, PRECIPIO INC

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