As of March 01, 2025, the average annual salary for a Chat Support Manager in the United States is $89,743. Salary.com reports that pay typically ranges from $73,230 to $113,661, with most professionals earning between $58,195 and $135,437.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $113,661 | $9,472 | $2,186 | $55 |
| Average | $89,743 | $7,479 | $1,726 | $43 |
| 25th Percentile | $73,230 | $6,102 | $1,408 | $35 |
An entry-level Chat Support Manager with less than 1 year of experience earns about $82,564. With 1-2 years of experience, the average salary increases to $83,294. For 2-4 years of experience, the pay typically rises to $84,998. Senior-level professionals with 5-8 years of experience earn around $86,945, and those with over 8 years of experience can expect an average of $91,117.
| Levels | Salary |
|---|---|
| Entry Level Chat Support Manager | $82,564 |
| Intermediate Level Chat Support Manager | $83,294 |
| Senior Level Chat Support Manager | $84,998 |
| Specialist Level Chat Support Manager | $86,945 |
| Expert Level Chat Support Manager | $91,117 |
| Entry Level | 8% |
| Mid Level | 7% |
| Senior Level | 5% |
| Top Level | 3% |
| Experienced | 2% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Chat Support Manager compensation over the past six years. For example, the median salary increased from $94,660 in 2023 to approximately $94,650 in 2024. (For a detailed analysis of Chat Support Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Chat Support Manager information for you to search for. Click on search button below to see Chat Support Manager job openings or enter a new job title here.
Here are companies hiring for Chat Support Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $89,743 | 66.6% | ||
| Bonus | $6,314 | 4.7% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $7,348 | 5.5% | ||
| 401K/403B | $4,034 | 3.0% | ||
| Disability | $1,921 | 1.4% | ||
| Healthcare | $8,352 | 6.2% | ||
| Pension | $5,187 | 3.9% | ||
| Time Off | $11,822 | 8.8% | ||
| Total Compensation | $134,722 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.2% |
| High School | 17.2% |
| Associates | 13.5% |
| Bachelors | 56.4% |
| Masters | 11.7% |
What Am I Worth?
The average annual salary of Chat Support Manager is $89,743. In case you are finding an easy salary calculator, the average hourly pay of Chat Support Manager is $43; the average weekly pay of Chat Support Manager is $1,726; the average monthly pay of Chat Support Manager is $7,479.
A Chat Support Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Chat Support Manager earns the most in San Jose, CA, where the annual salary of a Chat Support Manager is $112,627.
The highest pay for Chat Support Manager is $135,437.
The lowest pay for Chat Support Manager is $58,195.
Chat Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a Chat Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, Chat Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Chat Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Chat Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Merchandising: In the broadest sense, merchandising is any practice which contributes to the sale of products to a retail consumer. At a retail in-store level, merchandising refers to the variety of products available for sale and the display of those products in such a way that it stimulates interest and entices customers to make a purchase. In the profession of merchandising you are either employed by the store in which you work, or by an independent distributor. As a professional merchandiser, in a retail setting, you will not only know your products(I.e. coffee, juice, soda, etc.) but you will gauge other “vendors” like products as you tend to your job. Working with the store and other merchandisers, shelf space is often given or taken as need be in some locations(for some young merchandisers this is known as “war”) In retail commerce, visual display merchandising means merchandise sales using product design, selection, packaging, pricing, and display that stimulates consumers to spend more. This includes disciplines and discounting, physical presentation of products and displays, and the decisions about which products should be presented to which customers at what time.
Packaging: Preparing products through wrapping or bottling to protect the goods from damages during transportation and storage.
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